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SalaryCome work with a wonderful team of experienced eye care experts! We provide professional development opportunities and promote from within.
We offer competitive pay and amazing benefits including: Medical insurance, dental insurance, 401k with company match, tuition reimbursement, paid time off, life insurance, disability insurance, health savings account, flex spending account, employee referral program, employee assistance program, and more!
POSITION: Front Desk Associate (may be asked to float between New Albany & Jeffersonville locations)
This opening will be based out of our Jeffersonville location @ 1407 Spring St.
Job Summary: This individual is responsible for: welcoming patients to the practice, treating all patients in a professional and courteous manner, checking-in patients, reviewing patient charts to verify necessary information and signatures, entering new patient information into computer, checking out all patients, collecting payments, explaining all charges to patients, and verifying all insurance and address information. Duties may vary daily.
Pay is commensurate with experience. This is a full-time position.
Education and Experience:
1. High school diploma or equivalent required.
2. Basic computer competency required.
3. One year minimum experience in medical practice (preferred).
4. One year minimum experience with Medicare / Medicaid (preferred)
Essential Skills and Abilities:
1. Excellent customer service and communication skills.
2. Empathetic personality and attention to patient’s needs.
3. Management of multiple tasks simultaneously.
4. Strong problem solving skills.
5. Ability to work as a team member.
6. Strong organization with attention to detail.
7. Respectful treatment of patients and co-workers.
RESPONSIBILITIES:
Patient Check-In
- Checks patients in, greeting everyone in a pleasant and professional manner.
- Tracks patients in the reception area and communicate with them, as needed.
- Evaluates chart data to verify all information has been received, completed, and signatures obtained.
- Ensures that proper authorization and/or referral is collected and input correctly and completely.
- Assists patients in obtaining authorization or referrals that have not been received by the practice.
- Marks arrival time of patients in office and make sure that patients are seen on time.
- Assists other front office personnel as needed.
Patient Check-Out
- Checks-out patients.
- Reviews fee sheets for correct charges and diagnosis marked.
- Provides clarification of the doctor’s instructions.
- Checks to see that patients have been given appropriate prescriptions.
- Schedules return appointments for follow-up as necessary.
- Schedules patients for transfer of care and any required diagnostic testing.
- Explains all fees and patient financial responsibility.
- Collects fees for services.
- Ensures patient satisfaction.
Administrative
- Places telephone calls to new patients to confirm upcoming appointments and verifies information required of the patient at the time of appointment.
- Places telephone calls to no-show appointments; reschedules as needed.
- Provides back-up support on telephones.
- Inspects reception room for neatness.
- Enters appointment recall cards to be mailed for future visits.
- Compiles a daily list of all patients requiring preauthorization for subsequent office visits and procedures, presents this list to the front office supervisor on a daily basis.
- Performs other duties as required
Travel
At times employee will be scheduled to work at locations other than their ‘base’ location or may need to travel between locations in one work day based upon the needs of the practice.
When scheduled to work at a location other than your ‘base’ location, you will be notified in advance and are expected to appear as scheduled and follow all protocol as defined within this job description and the employee handbook. Duties may vary between offices.
Physical Demands and Work Environment
This position operates in a professional office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear and communicate with customers. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to stand; walk; sit; and reach with hands and arms. The employee frequently accesses all areas of the building. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Dr. Black’ Eye Associates is an Equal Opportunity Employer and participates in the E-Verify program.
Dr. Black's Eye Associates properties are tobacco and vape free environments.
