Front Desk Agent

We are looking for Night Auditor/Front Desk Agent to join our busy and professional team.

Job Duties:

• Maintains an inventory of vacancies, reservations and room assignments.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Knows room locations, types of rooms available, and room rates.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Coordinates guest room maintenance work with the engineering and maintenance division.
• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
• Knows daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Manages and resolves all guest complaints in a professional and courteous manner.
• Processes guest check-outs and handle monetary transactions.
• Maintains customers’ privacy.
• Maintains a high level of professional appearance and demeanor.
• Knowledge of proper telephone etiquette.
• Ability to work a flexible schedule, including weekends and holidays
• Performs other duties as assigned.

The Night Auditor is responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. Responsible for the overall operations and appearance of the Front Desk of a hotel. Responsible for attending to the needs of guests, especially during check-in and check-out. The night auditor is the number one, frontline person whose service determines a guest's experience.

Job Types: Full-time, Part-time

Pay: $10.00 - $12.00 per hour

Benefits:

• Flexible schedule
• Paid time off
• Professional development assistance
• Relocation assistance
• Tuition reimbursement

Schedule:

• 10 hour shift
• 8 hour shift

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person