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Our mission is to work as a team, taking responsibility in building loyalty with our customers and our co-workers, to exceed expectations providing service and products that combine high quality with integrity and to assist all internal and external customers to assure that their needs are met in a 'Customer Service Plus 1' manner.
Position Summary:
Assist Kitchen Manager in all areas of the kitchen/Food Service located in the Quality Dairy Convenience Store to maximize customer satisfaction and profitability.
Job Responsibilities:
Maximize Customer Satisfaction and Sales Improvement by delivering 'Customer Service +1'.
• Provide quick, friendly service, with a welcoming smile.
• Customer service focus.
• Create a pleasant and positive work environment.
• Handle customer's questions, complaints, and concerns quickly and appropriately.
• Monitor and work with management to adjust menu item "build to's" by day part to maximize sales and minimize waste.
• Use the Quality Dairy's Operating Procedures to provide a high quality and consistent product to the customer.
Duties and Operations
• Ensure product availability for customers, including prompt fulfillment of on-demand orders.
• Complete any necessary Kitchen Manager duties on the Manager's days off such as prep, ordering, etc.
• Prioritize duties and manage time to complete all assigned tasks.
• Communicate shift activities or concerns to the Kitchen Manager and Quality Dairy Store Manager or Shift Managers.
• Maintain displays, marketing, and product presentation in accordance with Quality Dairy's policies.
• Willing to work flexible hours when needed.
• Follow vendor check-in procedures, including communication of any variances to the Kitchen Manager.
• Perform stocking, cleaning, and food preparation.
• Perform shift opening or closing procedures.
• Clean and perform routine maintenance on all equipment, contacting store management or maintenance per policy with concerns.
Safety and Security
• Comply with all Food Safety Regulations and report any concerns to management.
• Ensure internal and external store areas are kept free of safety hazards.
• Correct and report any safety or security violations, concerns, etc. to the Kitchen Manager or Quality Dairy store management.
Personal Conduct
• Model professional and appropriate behaviors for customers and fellow staff members.
• Follow through on assigned tasks and demonstrate timeliness in completion.
• Maintain confidentiality of store personnel and operations.
• Follow all policies: dress code, attendance, food safety, etc.
Relationships:
Kitchen Manager:
• Immediate Supervisor
• Consult regarding policy and procedures, problems, questions
• Consult to determine customer count and trends for the day
• Communicate regarding training progress/deficiencies, successes or concerns from shift
• Exchange ideas
Quality Dairy Store Management:
• Inform of any concerns on shift.
• Communicate to determine business volume and trends for the day
• Work with to ensure good customer service.
District Supervisor
• Inform of any problems or questions, if unable to reach QD Store Manager
• Inform of questions/problems which were not resolved by the QD Store Manager
• Exchange ideas
Department Heads
• Communicate as needed through the chain of command ensuring effective, efficient operations of Quality Dairy's Food Service department.
Essential Skills, Abilities, and Physical Demands:
• Ability to communicate effectively orally and in writing with customers and other store Associates
• Ability to work without close supervision
• Ability to work with and through other people
• Judgment and decision making to handle questions or problems relating to people, equipment, products, etc.
• Ability to read, follow and implement policies, procedures, and programs
• Awareness of merchandising, safety/security and personnel issues which need attention
• Ability to adapt to changing circumstances, personalities and shifts
• Work flexible hours, mostly early mornings
• Handle multiple priorities quickly and effectively
• Standing without sitting for 6-10 hour shifts (sitting only for a break of up to 20 minutes)
• Stooping/kneeling to floor level, climbing, bending and stretching above chest level
• Lifting/moving up to 25 pounds on a regular basis
• Lift and organize cases of product and other containers weighing up to 50 pounds one or more times per shift
Our mission is to work as a team, taking responsibility in building loyalty with our customers and our co-workers, to exceed expectations providing service and products that combine high quality with integrity and to assist all internal and external customers to assure that their needs are met in a 'Customer Service Plus 1' manner.
Position Summary:
Assist Kitchen Manager in all areas of the kitchen/Food Service located in the Quality Dairy Convenience Store to maximize customer satisfaction and profitability.
Job Responsibilities:
Maximize Customer Satisfaction and Sales Improvement by delivering 'Customer Service +1'.
• Provide quick, friendly service, with a welcoming smile.
• Customer service focus.
• Create a pleasant and positive work environment.
• Handle customer's questions, complaints, and concerns quickly and appropriately.
• Monitor and work with management to adjust menu item "build to's" by day part to maximize sales and minimize waste.
• Use the Quality Dairy's Operating Procedures to provide a high quality and consistent product to the customer.
Duties and Operations
• Ensure product availability for customers, including prompt fulfillment of on-demand orders.
• Complete any necessary Kitchen Manager duties on the Manager's days off such as prep, ordering, etc.
• Prioritize duties and manage time to complete all assigned tasks.
• Communicate shift activities or concerns to the Kitchen Manager and Quality Dairy Store Manager or Shift Managers.
• Maintain displays, marketing, and product presentation in accordance with Quality Dairy's policies.
• Willing to work flexible hours when needed.
• Follow vendor check-in procedures, including communication of any variances to the Kitchen Manager.
• Perform stocking, cleaning, and food preparation.
• Perform shift opening or closing procedures.
• Clean and perform routine maintenance on all equipment, contacting store management or maintenance per policy with concerns.
Safety and Security
• Comply with all Food Safety Regulations and report any concerns to management.
• Ensure internal and external store areas are kept free of safety hazards.
• Correct and report any safety or security violations, concerns, etc. to the Kitchen Manager or Quality Dairy store management.
Personal Conduct
• Model professional and appropriate behaviors for customers and fellow staff members.
• Follow through on assigned tasks and demonstrate timeliness in completion.
• Maintain confidentiality of store personnel and operations.
• Follow all policies: dress code, attendance, food safety, etc.
Relationships:
Kitchen Manager:
• Immediate Supervisor
• Consult regarding policy and procedures, problems, questions
• Consult to determine customer count and trends for the day
• Communicate regarding training progress/deficiencies, successes or concerns from shift
• Exchange ideas
Quality Dairy Store Management:
• Inform of any concerns on shift.
• Communicate to determine business volume and trends for the day
• Work with to ensure good customer service.
District Supervisor
• Inform of any problems or questions, if unable to reach QD Store Manager
• Inform of questions/problems which were not resolved by the QD Store Manager
• Exchange ideas
Department Heads
• Communicate as needed through the chain of command ensuring effective, efficient operations of Quality Dairy's Food Service department.
Essential Skills, Abilities, and Physical Demands:
• Ability to communicate effectively orally and in writing with customers and other store Associates
• Ability to work without close supervision
• Ability to work with and through other people
• Judgment and decision making to handle questions or problems relating to people, equipment, products, etc.
• Ability to read, follow and implement policies, procedures, and programs
• Awareness of merchandising, safety/security and personnel issues which need attention
• Ability to adapt to changing circumstances, personalities and shifts
• Work flexible hours, mostly early mornings
• Handle multiple priorities quickly and effectively
• Standing without sitting for 6-10 hour shifts (sitting only for a break of up to 20 minutes)
• Stooping/kneeling to floor level, climbing, bending and stretching above chest level
• Lifting/moving up to 25 pounds on a regular basis
• Lift and organize cases of product and other containers weighing up to 50 pounds one or more times per shift
