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Form of workFood Service Account Coordinator
Salary: $75,000 - $85,000
Company Car
Location: Greater Seatlle Market, WA.
Comprehensive benefits include: 401K, medical, dental and vision insurance and more.
Growth. Opportunity. Excellence.
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.
Come grow with us. We are Canteen.
This is an amazing opportunity to join Canteen One’s Client team working with Fortune 500 clients on a national basis! Our Account Coordinators support our Client Managers with program projects, client initiatives, and escalated service calls, while juggling multiple accounts and priorities. And talk about growth opportunities - solid career path!
Essential Duties & Responsibilities
- First level escalation for unresolved client issues
- Resolve issues, such as installation delays, service problems, pricing or rate issues
- Resolve disputes between client locations and vendors
- Manage projects, such as new store openings and new client rollouts
- Manage badging and access
- Communicate the client’s expectations to operations and customer service
- Determine internal resource requirements of projects based upon project needs
- Establish and communicate a usable schedule
- Provide project status summary reports and updates to Client Managers and other team members
- Support activities for Client Manager’s clients, such as: Service issues, product ordering, adding catalog items, ongoing client requests and questions, etc.
- Manage assigned lower-volume clients and build client relationships
- Run reports to verify information and proper system setup
- Validate catalog maintenance and service levels
- Audit vending / micro-markets on a quarterly / monthly basis
- Occasional troubleshooting / tech support of vending / micro-markets
Qualifications
- High school diploma required; post-secondary education is strongly preferred, and a Bachelors’ degree preferred
- With a Bachelor’s degree, six months of equivalent advanced customer service experience is required - one year is strongly preferred; with a high school diploma, three years of equivalent advanced customer service experienced is required
- Excellent interpersonal communications skills required with proven ability to develop and maintain positive internal and external work relationships
- Timeliness and accuracy with the ability to prioritize and organize business requirements and workload
- Proficient with Microsoft Word, Outlook, PowerPoint
- Local to the greater Seattle area; covering Tacoma to Everertt
- Intermediate Microsoft Excel experience required - not just data entry - i.e. calculations, VLookup
- Experience in an ERP program (i.e. JDE, SAP, Oracle, PeopleSoft) and report writer program strongly preferred
Apply to Canteen today!
Canteen is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Canteen maintains a drug-free workplace.
Associates a Canteen are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Req ID: 1251646
Canteen
Jonathan OMahen
