Field Service Manager

Company Summary
DISH, an EchoStar Company, is a Fortune 250 that is reimagining the future of connectivity. For over 40 years, we've been challenging the status quo and evolving our company to anticipate opportunities for business growth, industry innovation and greater customer choice.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, DISH Wireless and OnTech. With our business reach, we cover satellite television service, live-streaming and on-demand programming, mobile plans and products, smart home installation services and, now, we are building America's First Smart Network™.
Together, we'll change the way the world communicates.
Department Summary
DISH is a Fortune 200 company that supports 125+ In-Home Services (IHS) facilities that deliver service solutions to customers in every zip code, across the entire country.
The IHS organization encompasses thousands of talented and dedicated employees who serve in roles devoted to a flawless customer experience while delivering the industry's best products and services for DISH and many other national, household brands.
Our dedication to customer experience is paying off: in 2023, DISH earned the J.D. Power Award for being #1 in Overall Customer Satisfaction for the sixth year in a row.
Job Duties and Responsibilities
The Field Service Manager provides leadership and manages the overall direction of the Field Service Technician team to ensure 100% customer satisfaction. We are looking for a leader with strong problem-solving abilities, excellent interpersonal skills, and a customer service focus.
As a Field Service Manager, you will be responsible for directing, coaching, and developing technicians to create a high-performing team that delivers the best customer service possible. This highly rewarding position offers a very competitive starting salary plus the opportunity to earn generous bonuses based on the performance of your team. We provide a company vehicle, free DISH programming, paid training, and incredible opportunities for advancement.
Key Responsibilities:

• Supporting new employees through training and future development
• Demonstrating and coaching behaviors that ensure quality customer service
• Training existing Installers/Technicians on changing processes, procedures, and technologies
• Conducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards
• Improving team and individual performance by working hands-on alongside the technicians
• Managing fleet-related processes including vehicle maintenance and upkeep
• Addressing escalated customer and/or employee issues

Skills, Experience and Requirements
Education:

• High School diploma, college degree preferred but not required

Skills and Qualifications:

• A strong competency in leading, developing, mentoring, and coaching
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
• Ability to obtain an elevated understanding of processes, procedures, and responsibilities performed by direct reports
• Ability to write reports and correspondence
• Excellent presentation, facilitation, and communication skills
• Ability to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates, and safely operate a motor vehicle
• Ability to climb a 40 Ft. ladder safely; employee (including any tools or equipment that are carried) must be able to remain within the weight requirements of either the 300-pound ladder or the 375-pound ladder (the fall protection equipment capacity is 310 pounds and the tools are 40 pounds)
• Willingness to work flexible hours, including weekends

Salary Ranges
Compensation: $63,150.00/Year - $90,000.00/Year
Benefits
We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
This will be posted for a minimum of 3 days or until the position is filled.