Mobile Crisis Response Manager

Job Description

$3,000 Sign-on Bonus

Job Type: Full-time

Salary: $65,000.00 - $70,000.00 per year

Company Description The mission of Ada S. McKinley Community Services, Inc. is to empower, educate, and employ people to change lives and strengthen communities. Ada S. McKinley’s founder and namesake was a schoolteacher and social reformer who started the agency in 1919 amid the Flu pandemic and Chicago Race Riot. The agency was founded as a settlement house to assist Black World War I veterans and their families migrating from the South. Today, as we faced similar circumstances with the COVID-19 pandemic along with civil unrest and protests to end systemic racism, Ada S. McKinley continued its consistency in protecting the well-being of the people it serves.

The agency has reached the 100-year milestone, and currently serves more than 7,000 people annually at over 70 program sites throughout the Chicago metropolitan area, Wisconsin and Indiana. Its wide range of services include Child Development & Youth; Employment & Community Support; and Behavioral Health & Clinical. Services rendered daily include tutoring, mentoring and college placement, foster care, housing opportunities, mental health, youth and family counseling, employment training and placement, and head start programs.

The vision of Ada S. McKinley Community Services, Inc. is for all people to have the opportunity for education and employment.

Program and Roles Summary: Under the direct supervision of the BHCS Director of Operations. Provides program management and supervision to staff providing Mobile Crisis Response services. All services are provided in compliance with agency productivity standards.

Reporting Relationship:

Reports toDirector of BHCS Operations

Principal Duties/Responsibilities:

Supervise Mobile Crisis Response FT and PT Crisis Workers; MCR Team Leads

Provide and document supervision in accordance with agency performance standards.

Ensure that all services are provided in accordance with standards of informed consent, maintenance of client rights, standards of confidentiality and are consistent with Agency procedures, licensing standards, standards of professional practice and funder requirements and other applicable regulations.

Maintain updated crisis worker expectations and enforce responsibilities of crisis workers.

Ensure there is an IM-CAT for every call in the State CRS system.

Ensure crisis worker notes are completed within program requirements.

Review crisis worker timesheets and as well as all required documents for each call logged. Forward timesheets to designated staff member for payroll completion.

Ensure all required notes are entered into Evolv.

Function as backup if needed during daytime regular business hours.

Act as 1st response to DCFS SASS, CARES, and hospital concerns.

Coordinate monthly hospital meetings with crisis staff.

Provide crisis and assessment completion training for new staff.

Answer Agency cell after hours (Flexible to be coordinated with Director/ 1 weekend a month proposed no calls).

Provide onsite backup to Intake Supervisor/Clinical Team lead during absences and coordinated time off.

Attend required State MCR meetings and participate in scheduled conference calls.

Requirements:

• A minimum of a master’s degree in counseling and guidance, rehabilitation, counseling, social work, vocational counseling, psychology, pastoral counseling, family therapy, or a related field.
• Must possess a license in their respective discipline and be a Licensed Practitioner of the Healing Arts (LPHA)i.e. LCSW and LCPC.
• Valid driver’s license and motor vehicle report acceptable to the agency’s broker and verification of insurance.
• Clearance by the State of Illinois based upon a prior history of child abuse/neglect. In addition, the individual must clear a personal background review, fingerprinting, and criminal checks.

Knowledge/Skills/Abilities (K/S/A):

• This position requires the individual demonstrate the experiences, beliefs, attitude and awareness that indicate cultural sensitivity to the client population served.
• This position requires the individual possess the ability to partner with clients individually and/or in family to help them mobilize resources and build resilience.
• This position requires the individual possess the ability to coordinate effectively with other team members, other Agency resources and outside services in addressing client needs.
• This position requires the individual possess an understanding of evidence-informed practices, engagement strategies, boundary setting, concurrent documentation, working in a community setting, organizing, motivational interviewing, and family systems.
• Must be familiar with the operation of but not limited to desktop computer systems, cell phone, laptop, notebook, netbook, and tablet type devices knowledge of community resources and ability to use a variety of applications on a computer.
• Staff are expected to have the ability to work remotely from home if necessary, and with Supervisory approval. Safety Protocols while at the office and within the community are to be strictly adhered.

Mental/Physical Demands:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Work requires prolonged concentration using a computer in analyzing and manipulating data. While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee must lift and/or move up to 10 pounds and occasionally life and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Environmental Conditions: The noise level in the work environment is usually moderate. Duties are performed in a typical office environment. No unusual or adverse working conditions exist.

This description documents the general contents and requirements of the job. It is not to be construed as an exhausted statement of duties, responsibilities, or requirements. The principal duties and responsibilities shown are all essential job functions except for those indicated with an asterisk (*). The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift

Work setting:

• Hybrid work

Ability to commute/relocate:

• Chicago, IL 60619: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Chicago, IL 60619

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Medical specialties:

• Addiction Medicine
• Psychiatry
• Public Health

Patient demographics:

• Adolescents
• Adults
• Children
• Older adults

Schedule:

• 8 hour shift

Work Location: Hybrid remote in Chicago, IL 60629