Executive Housekeeper

Ellicott Development is looking for a Hotel Executive Housekeepers at our Comfort Inn & Suites located at 4345 Genesee Street across from the Buffalo Airport to manage the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

RESPONSIBILITIES: (To include but not limited to)

- Oversee the day to day activities of the housekeeping department; including planning, scheduling and organizing work to ensure proper coverage.

- Anticipate internal/ external guest’s needs, respond promptly, and acknowledge all guests, however busy and whatever time of the day.

- Perform scheduled routine inspections of all guest rooms and public areas to ensure furnishings, guest rooms/suites, equipment, housekeeping and food and beverage linens, public restrooms, lobby are clean and in good repair to meet guest satisfaction.

- Maintain positive internal/external guest relations at all times, while resolving any internal/external guest complaints, ensuring guest satisfaction. This includes responding to guest complaints and ensure corrective action is taken.

- Assist with the special needs and requests of repeat guests and members of frequency programs. If special items requested, follow up on delivery and return of all such items.

Must have schedule flexibility as housekeeping in the hotel industry is not a Monday to Friday position.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift

Work Location: In person