Bdc Manager

Summary

The Business Development Center Manager supervises a team that answers all incoming calls, email , SMS leads to the dealership to set appointments.

Essential Duties
Downloads and follows up on all dealership manifest and opportunities lists.
Answers all inbound profit center calls - sales and service.
Makes outbound prospecting calls inviting prospects to the dealership.
Make CSI follow-up calls.
Contacts all no-shows to reschedule missed appointments.
Other tasks as assigned.

Marginal Duties
Participates in community activities with product knowledge and informational sessions.

Supervisory Responsibilities
Supervises BDC Staff with a focus on attaining department goals.

Qualifications
A successful Business Development Center Manager needs the product knowledge, professionalism and empathy that customers look for today. Communication is extremely important in a sales department as it contributes to team-building with all dealership departments.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
Automotive Marketing Degree
Retail experience helpful

Language Skills
Bilingual Spanish is a Plus
Mission and Vision
Our Mission at Motor Trend of Orlando is to simply be the best in every area of our business. We will accomplish this by providing the most exceptional customer experience, being the best place to work, and strongly supporting our community, all while working together as one team!
Core Values

• INTEGRITY - We always strive to do the right thing. Our commitment to the truth is unwavering, both in actions and in words.
• SERVANTS' ATTITUDE - We only exist to serve our internal and external customers, so their concerns are always at the forefront of our business. We will serve our clients with a genuine humility that leaves no doubt that they are the sole focus of all of our endeavors.
• ACCOUNTABILITY - A personal choice to rise above one's circumstances and demonstrate the ownership necessary for achieving key results: to See it, Own it, Solve it, and Do it. Doing it right the first time is not our goal, but our standard. We will hold ourselves responsible for this attention to detail in all of our duties.
• CONTINUOUS IMPROVEMENT - We are a dynamic organization that constantly seeks areas of growth and innovation. This growth starts at the personal level and continues into all aspects of our business.
• TEAMWORK - Teamwork is our individual actions, brought together for our common purpose, which subordinates our individual needs to the needs of the group. We put aside our individual needs to work towards and accomplish the larger group objective. We cooperate, using our individual skills, and provide constructive feedback despite any personal conflict between individuals.
• FUN - Fun is key to an enjoyable workplace. It encourages energetic contributions from our team members and creates an upbeat environment for our internal and external customers that helps differentiate us from our competition!