Executive Housekeeper

POSITION SUMMARY
This employee is responsible for the management responsibility for the housekeeping department.

GENERAL ACCOUNTABILITIES
The following statements are intended as general illustrations of the work in this class and are not all- inclusive:

• Ensure that the cleanliness standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through proper training, staffing, and supervision of assigned staff
• Ensure that all housekeeping and guest supplies are maintained at appropriate levels with minimal loss and waste
• Continually monitor guest service scores and adjust service levels as appropriate
• Ensure that housekeeping and laundry staff follow all standard operating procedures and policies
• Evaluate condition of furniture, fixtures, décor, etc. Make recommendations and assist in the coordination of preventative maintenance program and rehab projects
• Operate the department in accordance with all OSHA requirements and guidelines
• Utilize labor management tools to schedule and control costs. Complete bi-weekly payroll for the Housekeeping Department
• Proactively manage performance of assigned staff to ensure that required work goals are fully achieved
• Recommend or initiate personnel actions, such as promotions, transfers, discharges, and disciplinary measures in accordance with all policies & procedures
• Other duties, projects, and tasks as assigned

WORKING CONDITIONS
Must have ability to:

• Communicate effectively with all levels of Team Members, guests, and outside contacts
• Required to work effectively in a fast-paced environment
• Responsible for moving around all work areas effectively and efficiently
• Required to work long hours, including nights, weekends, and holidays
• Extended time seated as well as on your feet

JOB QUALIFICATIONS

• Must have a bachelor’s degree or eight years of hotel/housekeeping experience
• Five years of supervisory or above housekeeping management experience in a high-volume hotel or hotel/casino environment
• Must have excellent PC, oral and written communication skills

REGULATORY AND COMPLIANCE RESPONSIBILITIES
In addition to the other duties described herein, every Team Member has the following responsibilities related to compliance with laws and regulations:

• Attend required training sessions offered by the casino
• Obtain required licenses
• Perform the duties described in compliance with local laws and regulations
• Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
• Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department
• Adhere to Internal Control Procedures and Policies
• Report illegal activity to Security or the appropriate levels of Management

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