BDC Sales Coordinator

Universal Nissan-Hyundai-Genesis, Orlando's premier auto dealers, is looking for motivated professionals interested in a long-term career, not just a job. Due to high growth and demand we have a limited number of positions available.
If you're currently employed but are feeling undervalued or unhappy at your current place of employment, you should consider Universal Nissan-Hyundai-Genesis. We offer the best compensation package in all of Central Florida, an extremely competitive pay plan, health insurance, and retirement benefits!
We are looking for a motivated Business Development Center Sales Coordinator to join our growing company. Here, you'll find the opportunities, resources, and support you need to grow and develop professionally. The individual in this role will be responsible for handling all incoming phone calls and internet leads, as well as confirming sales appointments and performing long-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls).
Business Development Center Sales Coordinator Duties and Responsibilities

• Answer all incoming phone calls according to scripts and schedule appointments for appropriate departments.
• Create folder and gather all information needed for the customer (i.e. VDP page and highlight all important information).
• Log all customers into the CRM tool detail notes (Price, trade, promotional offers, test drive.
• Follow BDC Checklist and CRM process.
• Update Daily scheduled appointments, Shows & Sold on Google Drive & Board Tab.
• 100-125 Outbound calls due per working shift.
• Follow up with sales department to determine if appointment was kept and the outcome.
• Schedule future contact as needed or "lost sale" if no future process is needed.
• Reschedule no show customer appointments. Follow up with Unsold Customer
• Purify and update customer changes in CRM database.
• Generate e-mails and text messages according to contact guidelines.
• Forward any customer concerns to appropriate Department manager and follow up.
• Other duties as assigned by management.

Business Development Center Sales Coordinator Requirements and Qualifications

• High school diploma or equivalent
• The ideal Automotive BDC Representative consistently displays a positive attitude.
• Able to work in a team environment and learns quickly.
• Schedule MUST be flexible.
• Prior experience in a BDC/call center is preferred.
• Qualified candidates must possess basic phone and computer skills.
• Ability to lift 25lbs unassisted.

Job Type: Full-time
Full-time benefits offered:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement benefits
• Employee discounts

Universal is an equal opportunity employer and a drug-free workplace.
I certify that all the information on this application, my resume, and all supporting documents is correct, and I understand that any misrepresentation or omission of any information may result in disqualification from consideration for employment or, if employed, my termination.
I understand that this application is not a contract, offer or promise of employment. If hired, I will be able to resign at any time for any reason. Likewise, my employment can be terminated at any time, with or without any reason. I further understand that if hired, my employment is at will.
I authorize the company to which I am applying and its agents to investigate all statements contained in this application and/or my resume. I further understand that a credit and background check may be made including, but not limited to, consumer credit history, driving record, employment, military, education and general public records which will provide information concerning my character, general reputation and mode of living. I hereby authorize my former employers, educational institutions and individuals named to furnish all information pertaining to my work and educational record. I release my former employers, educational institutions, supervisors, co-workers and references from all liability on account of furnishing information to the company and its agents. I further release the company and its agents from any liability as the result of such contacts and in connection with obtaining any credit and background checks. Should a credit report be requested, I understand and agree that a separate authorization form will be utilized, as required by law.
If required by law, a copy of this report will be provided to me. I hereby release from liability the employer and its representative for seeking such information and all other persons, corporations or organizations for furnishing such information.
I understand and agree that, as a condition of employment, I may be required to sign a non-compete agreement and/or a conflict of interest statement.
I understand the company may now have, or may establish, a drug-free workplace or a post-accident drug-testing program. If either has one now or implements one in the future, and I am offered a conditional offer of employment, I agree to work under the conditions requiring a drug-free workplace. I also understand and agree that I may be subject to urinalysis and/or blood screening or other medically recognized tests designed to detect the presence of alcohol and/or drugs as a condition of continued at-will employment, and following any work-related injury as allowed under applicable law. I also agree to undergo random, fitness for duty, return to work, and reasonable suspicion alcohol and drug testing. Refusal to take such tests when asked may result in termination.
I understand that only individuals who are authorized to work in the United States are eligible for hire.
This application is current for only sixty (60) days. At the conclusion of this time, if you have not been contacted and still wish to be considered for employment, it will be necessary for you to complete a new application.
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