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SalaryYou Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Each day, American Express makes it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more. We’re committed to becoming the world’s most respected service brand, continually striving to deliver the best possible service to customers all around the world. We enable our customers to do and achieve more.
The Global Strategy & Capabilities (GS&C) group sits within Global Merchant & Network Services (GMNS). GS&C’s mission is to become essential to merchants and partners globally by delivering an easy, frictionless, value-added experience that enables them to meet their goals and serve their customers. GS&C consists of a diverse set of teams that support the GMNS business. GS&C operates in a dynamic, fast-evolving space, and candidates should thrive in environments with high levels of ambiguity and change.
An exciting opportunity has arisen to join this team as Executive Assistant and provide high-level administrative support to a Senior Vice President (B70) and a global team of almost 500 individuals. Additionally, this role will provide the opportunity to partner and lead the GS&C EAs to ensure the broader team is clear on priorities, processes, and deadlines.
Key Job Responsibilities:
- Proactively manage high volume of calendar appointments in multiple time zones across continents, always accommodating to last minute changes and urgent business needs
- Set the strategy for how the SVP spends her time and proactively manage calendar based on this strategy, top priorities, and when the SVP will be in office
- Actively flag and problem solve constraints such as determining delegates when attendees are unable to attend and ensuring read-ahead materials and talking points are provided to SVP at least 24 hours in advance
- Manage the team calendar and ensure it is regularly updated -proactively shifting and updating
- Arrange SVP travel by booking flights/hotels/transfers, planning events, developing agenda, and troubleshooting if issues arise
- Prepare and submit SVP’s expense reports on a timely basis
- Coordinate and perform monthly activities to including consolidating distribution lists, tracking team expenses, sending communications on behalf of SVP, and compiling information i.e. mid & year end feedback
- Support in tracking approvals and trainings completions coming out of office including sending team reminders and validating action items were completed on time
- Ensure SVP has the resources and equipment needed to do her job well including conference room booking, printing of meeting materials, periodic assistance in getting food
- Be versed in dealing and interacting with senior executives and act as main point of contact for GS&C senior executives while in town ensuring their passes are activated, office/meeting space is booked and all their needs are met.
- Partner / liaise with Director Assistant as needed to help manage / prioritize calendar
- Perform other related projects and duties as requested.
Minimum Qualifications:
- Experience in an Executive Assistant capacity to Senior leadership in a fast-paced environment
- Skilled in upper-level administrative support functions including extremely strong follow-up skills
- Able to anticipate well, ask the right questions before problems arise, and escalate matters accordingly
- Capable of handling multiple tasks efficiently and meet tight deadlines
- Must be a self-starter with excellent prioritization skills
- Excellent verbal and written communication skills
- Highly proficient technical skills (Microsoft Outlook, Excel, Word, Power Point)
- Collaborative, positive attitude, solution-oriented demeanor, and reliable
- Able to handle highly confidential information
- Highest degree of integrity, professionalism, diplomacy, and discretion required
- Highly developed organizational and time management skills with careful attention to detail
- Must demonstrate good judgment and decision-making capabilities
Salary Range: $24.05 to $48.10 hourly + bonus + benefits
The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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