INTRODUCTION
PURPOSE
ESSENTIAL FUNCTIONS
Constituent Relations
- Answer written and phone inquiries, complaints, and requests.
- Meet with individual constituents.
- Process and follow-up on service requests or complaints.
- Act as aldermanic liaison with City departments, community groups, and agencies or other levels of government.
- Represent Council member in planning for and securing district services.
- Use established tracking system for logging constituent calls.
- Keep Council Member informed of all constituent communication.
- Review all committee agendas and brief Council member on items pertaining specifically to their district or to policy issues as pursued by individual Council member.
- Represent Council members at various civic and governmental functions, including community and neighborhood meetings.
- Plan, schedule, and occasionally host town hall, community, and neighborhood meetings in the aldermanic district.
- Research current issues that impact the aldermanic district.
- Make recommendations to address current issues and problems.
- Provide Spanish-English interpretation.
- Provide bilingual customer service to the public during in-person and telephone interactions.
- Translate short statements and documents to create Spanish language versions.
CONDITIONS OF EMPLOYMENT
MINIMUM REQUIREMENTS
- Two years year of office support experience coordinating and working on a variety of assignments related to the essential functions, such as serving customers, using computers to enter data and prepare documents, and organizing files.
- At least 18 years of age at time of application.
- to view a map of the Aldermanic Districts:
Executive Administrative Assistant I-Bilingual:
- Bilingual in Spanish and English.
KNOWLEDGE, SKILLS, ABILITIES & OTHER CHARACTERISTICS
- Knowledge of office administration best practices.
- Ability to work effectively with departmental administrative staff.
- Ability to read and understand job-related written materials, including statutes, regulations, ordinances, and policies.
- Ability to learn legislative research techniques.
- Ability to learn and use standard computer software and programs such as word processing, spreadsheet, and database; ability to perform effective Internet searches.
- Ability to maintain an organized office filing system.
- Ability to coordinate and attend town hall, community, and neighborhood meetings.
- Written communication skills, including the ability to prepare clear, well-crafted correspondence and other documents.
- Ability to establish and maintain effective relationships with elected officials, departmental personnel, and outside agencies.
- Customer service skills to serve the public with patience, empathy, and diplomacy.
- Ability to work cooperatively, effectively, and fairly with people whose backgrounds may differ from one’s own.
- Ability to work well under pressure and tight time constraints to manage multiple assignments concurrently.
- Ability to work independently as well as in a team environment.
- Ability to think critically and analytically to solve problems.
- Decision-making skills and sound judgment.
- Professionalism, honesty, and integrity, as well as the ability to maintain confidentiality.
- Ability to communicate effectively verbally with customers in both English and Spanish.
- Ability to read, understand, and process work-related documents, such as bills, correspondence, forms, and reports, in both English and Spanish.
- Written communication skills in both English and Spanish, including the ability to accurately record information and prepare correspondence.
- Ability to understand and follow instructions in English and Spanish, both written and verbal.
CURRENT SALARY
SELECTION PROCESS
INITIAL FILING DATE - The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the selection process components. Unless otherwise required by law, the City of Milwaukee will not provide alternative selection process dates or times. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.
NOTE: Candidates for the Executive Administrative Assistant I-Bilingual position will be required to participate in an assessment of their communication skills related to interpreting and translating English and Spanish.
ADDITIONAL INFORMATION
- APPLICATIONS and further information may be accessed by visiting
- If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
- The Department of Employee Relations is located at City Hall, 200 E. Wells St., Room 706, Milwaukee, WI 53202