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Form of workThe ERP Support Engineer is a key member of our Application Development team providing support for environments, code deployment, DevOps, system configuration, upgrade, security administration, and monitoring, for our D365 Finance environment.
The ERP Support Engineerwill also be responsible for working with team to design, test and implement technical solutions to support needed integrations, reporting, forms, and customizations as defined by business requirements. This position will provide a foundation in D365 development for those willing to learn through the support and debugging process.
TheERP Support Engineerwill:
- Schedule and manage code deployment to Test and Production environments.
- Work closely with the Application Development team to monitor and troubleshoot the D365 Production environment.
- Provide support on production and testing issues.
- Work with internal teams and vendors to plan, schedule, and implement system rollouts, patches, releases, and upgrades using LCS, Azure DevOps, and Azure Pipelines.
- Act as a technical liaison and work collaboratively with vendors, internal departments, and IT for Dynamics 365 and integrated applications.
- Assist in the creation and maintenance of Dynamics 365 data export projects and corresponding feed into Azure SQL databases.
- Assist with the configuration and implementation of third-party systems.
- Collaborate with developers, analysts, and partners, on new requirements, system enhancements, and upgrades.
- Manage D365 security roles, users, roles, profiles, groups, queues, and other setup options as necessary.
- Manage Production, UAT, & development environments; this includes creating new environments and performing database refreshes as needed.
PAWsome ERP Support Engineer candidates will have:
- Two years of experience with Azure DevOps management, pipelines.
- Two years of experience in D365 Systems Administration and Configuration.
- Bachelor's degree or related field experience.
- Good understanding of Microsoft LCS (Life Cycle Services), DevOps, and azure cloud-hosted environments.
- Ability to logically troubleshoot technical problems. Strong analytical and problem-solving skills.
- Experience in other technologies such as SQL and Power Platform.
- Strong professional communication (both verbal and non-verbal) and interpersonal skills necessary to express ideas and influence others appropriately.
- Ability to work with and build relationships with a variety of individuals and groups at all levels in a constructive and collaborative manner.
- Basic understanding of code development and debugging.
- Customer service and results oriented.
- Knowledge of the Retail industry is strongly desired.
- Willingness to learn.
Pet Supplies Plus is focused on making it easier to get better products for your pet. With over 700 locations in 42 states, the stores have a streamlined design making it easy to navigate a wide assortment of natural foods, hard goods and pet services. Friendly, knowledgeable staff get to know each pet and their owner by name and provide playful store experiences to remind them just how fun it is to own a pet. Pet Supplies Plus stores are large enough to house an incredible variety of food and equipment, yet small enough to still feel neighborly.
Pet Supplies Plus is ranked No. 20 overall in Entrepreneur Magazine's 2022 Franchise 500® list and is the Top Full-Service Pet Supplies Franchise for its exceptional performance in areas including financial strength and stability, growth rate and system size. For more information, please visit www.petsuppliesplus.com.
EOE STATEMENT
We provide equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.
