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Form of workJob Summary:
The Sports & Entertainment Support Engineer is dedicated to becoming a subject matter expert across all Ilitch Sports and Entertainment technologies, including 313 Presents, Detroit Red Wings, Detroit Tigers, and all affiliate venues. In addition to ensuring NBA, NHL, and MLB league technology standards are met, this individual will assist with the intake of new technologies within the environment. Serving as an escalation point to these technologies, this colleague will demonstrate strong focus and determination to solve complex problems with key stakeholders. Contributing to the development and revision of support processes, and the team’s knowledgebase of documentation are central to this role. Overall, this position augments the elevated support provided by systems supervisors and operations managers and serves in the on-call support rotations as needed.
Key Responsibilities:
- Perform as a tier 2 escalation support to events, venue and sports systems, and colleagues of Ilitch Sports and Entertainment.
- Demonstrate meticulous troubleshooting and completion of work in support of customers and fellow teammates requiring support.
- Field escalation support and work to channel critical support needs through the LCE Shared Services resources, vendors, while communicating status in real-time to key stakeholders.
- Provide subject matter expertise for sports & entertainment specific technology, venues, and sports league standards within the NHL, MLB, and NBA.
- Contribute to new and retroactive support process creation, producing documentation and instruction for lower-level technicians and teammates.
- Augment the event and sports team support on-call rotation of systems and operational supervisors. Also included within the on-site venue and event support rotation.
- Work closely with LCE Shared Services team-leads to ensure both corporate and Sports and Ent. Standards are represented during the introduction and provisioning of new technology.
- This individual will serve as a contributor and assistant coordinator of technology projects, deployments, and support initiatives.
- Key contributor to the team’s knowledgebase of documentation, proving technical literacy and publication skills to produce effective and useful documentation. Maintaining and updating troubleshooting guidance as new incidences occur.
- Serve as a lead support role in annual major events, such as Red Wings Training Camps and Detroit Tigers Spring Training. Traveling as needed.
- Travel for an extended period, not to exceed two weeks. Occasional travel out of state in support of special events Contribute as needed to the on-site event and venue staffing rotation Member of an on-call rotation monitoring a multitude of customer-facing channels
Required Knowledge, Skills and Abilities:
- Bachelor’s degree in information technology, Computer Science, or related field. Equivalent experience may be considered in lieu of a formal degree.
- Minimum of five (5) years in an IT technical support role.
- Must have a strong understanding of core networking concepts and endpoint connectivity troubleshooting. Must demonstrate exceptional professionalism and perform with a clear demonstration of customer service skills.
- Demonstrated ability to work with all levels of colleagues from senior management to new hires. Proven analytical, problem-solving, and troubleshooting skills Ability to troubleshoot issues independently and within a team support structure.
- Ability to adapt and remain flexible to changing and growing Sports and Entertainment businesses.
Preferred Knowledge, Skills and Abilities:
- Experience in Sports and Entertainment a plus Experience working in live entertainment venue or event operation A+ and Net+ or proven understanding a plus, if not required.
Work Conditions:
Irregular and extended work hours including nights, weekends, and holidays. Travels as needed in support of special events. Exposure to high noise level Exposure to varying outdoor temperatures Frequent visual and auditory attention, flashing lights. Ability to handle high-pressure, extremely time-sensitive situations Must be comfortable for potential to appear on live broadcast television Ability to life 25-50 lbs.
All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Little Caesars Enterprises Inc.
Little Caesar Enterprises, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.
This company participates in E-Verify.
