Senior It & Network Support Engineer

Job description

Senior IT /Network Support Engineer

Join Our Team as a Senior IT/Network Support Engineer at Micro Wise!

Are you a skilled IT professional looking to join a reputable company with over 34 years of industry experience? Look no further! Micro Wise is seeking a Senior IT/Network Support Engineer to join our dynamic team.

About Us:
Micro Wise has been a trusted provider of IT solutions for over three decades. With a stellar reputation for outstanding customer service and 100% client retention, some of our clients have been with us for over 30 years. As a Managed Service Provider (MSP) and value-added reseller of computer products, we are expanding our services business and seeking talented individuals to grow with us.

Position Overview:
As a Senior IT/Network Support Engineer, you will play a crucial role in delivering high-quality IT solutions and support to our clients. You will be responsible for managing and maintaining networks, troubleshooting technical issues, and providing excellent customer service.

Key Responsibilities:

• Provide technical support and troubleshooting for network infrastructure, hardware, and software.
• Design, implement, and maintain network solutions tailored to client needs.
• Collaborate with clients to understand their IT requirements and provide strategic recommendations.
• Monitor network performance and security, proactively addressing any issues or vulnerabilities.
• Assist with project planning, implementation, and documentation.
• Mentor junior team members and provide guidance on complex technical issues.

Qualifications:

• Bachelor's or Associate degree in Computer Science, Information Technology, or related field.
• Minimum of 5 years of experience in IT/Network Support roles.
• Strong knowledge of networking protocols, technologies, and security best practices.
• Proficiency in configuring and troubleshooting routers, switches, firewalls, and other network devices.
• Experience with virtualization technologies (VMware, Hyper-V) and cloud platforms (AWS, Azure) is a plus.
• Excellent communication skills and the ability to interact professionally with clients and colleagues.

Why Choose Micro Wise?

• Competitive salary and benefits package.
• Opportunity for professional growth and career advancement.
• Collaborative work environment with a focus on teamwork and innovation.
• Exciting projects and the chance to work with cutting-edge technologies.
• A company culture that values integrity, excellence, and customer satisfaction.

If you are passionate about IT, thrive in a fast-paced environment, and are committed to delivering exceptional service, we want to hear from you! Join us at Micro Wise and be part of a team dedicated to exceeding client expectations.

To apply, please send your resume and cover letter to [Contact Email] with the subject line "Senior IT/Network Support Engineer Application." We look forward to welcoming you to our team!

Job Type: Full-time

Salary: $48,500 - $75,000 per year

Benefits

• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus Pay

Work Remotely:

• Onsite and Remote

Job Type: Full-time

Pay: $50,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift

Experience:

• Computer networking: 5 years (Required)
• LAN: 5 years (Required)

Work Location: In person