Jr Engineer, End User Support

About Ascent
At Ascent, we solve supply chain challenges for thousands of customers worldwide. Ascent is a recognized supplier of the year for multiple Fortune 500 companies as well as a partner to thousands of small and medium-sized businesses. Ranked among the Top 100 Global 3PLs by Inbound Logistics as well as the Top 40 3PLs and Top 20 Freight Brokerages in North America by Transport Topics, Ascent's #1 market share in the North American ground and air expedite market has provided it the foundation to become the preferred logistics provider to a marquee portfolio of the world's largest and most sophisticated corporations. Ascent's offerings include truckload, less-than-truckload, global forwarding, air charter, specialized, brokerage, managed transportation and expedite solutions. The company moves over 430,000 shipments annually through its competitive PEAK freight marketplace. For more information about the company, please visit Ascent's website: www.ascentlogistics.com.
Our Purpose
We elevate the world of logistics through passion and innovation.
Our Mission
We want to do more things and provide more solutions for more customers in more places around the globe with lower operating risk and flawless execution.
What You'll Do
The Jr. Engineer - will be responsible for assisting with strategic initiatives for the enterprise, assisting the Service Desk and Desktop Engineering teams, and provide technical assistance to our internal customers. This position will primarily provide on-site support for corporate employees and guests to our sites while serving as a steppingstone to other engineering roles across the organization. The Jr. Engineer at Ascent will report directly to the Help Desk Manager.

• Provide end-user advocacy; must take ownership of the end-user experience (EUX).

• Serve as a level 2 escalation point of contact for the Service Desk.
• Possess a knack for process improvement.
• Handle multiple project priorities in a fast-paced environment.
• Possess excellent facilitation and communication skills.
• Possess the ability to develop alternative solutions in the absence of more desirable options.
• Assist with SCCM collections, applications, packages, task sequences and reports.
• Assist with administration of Microsoft Intune enterprise mobility management software.
• Assist with management of Active Directory User and Computers.
• Assist with management of Group Policies Objects (GPO) for Users, Computers and Groups.
• Develop use case models for desktop/laptop hardware; identify workforce computing requirements; provide feedback from end-users regarding EUX improvement opportunities.
• Develop mastery of Powershell scripting to reliably automate repetitive administration functions.
• Develop documentation and job aids such as knowledge base articles (KBA) for ongoing support and knowledge transfer.

What You'll Bring

• At least 3 years of experience supporting Windows in a large organization.

• Between 1-3 years of hands-on experience developing and supporting an SCCM infrastructure of 2000 or more endpoints.
• Between 1-3 years of experience supporting desktop/laptop hardware and application control/governance.
• At least 1 year of experience supporting Active Directory (specifically Users and Computers, GPO).
• At least 1 year of experience supporting an enterprise print management environment.
• Moderate to advanced understanding of operating systems, network/system architecture, protocols, and enterprise services.
• Superior organizational, social, coordination, and follow-up skills.
• Superior verbal and written communication skills.
• Comfortable leading, educating, and motivating others.
• Autonomous and creative problem solver.
• Team player; must prioritize communication and commitment to the team.
• ITIL certification ideal; experience working within an ITIL organization is required.
• MSCE or similar certification ideal, but not required.
• Microsoft Azure Administrator (AZ-103) certification ideal, but not required.
• Hardware (primarily x86 and AMD) configuration and troubleshooting experience required.
• Network+, Server+ or similar certifications ideal, but not required; networking experience is required.
• Process documentation and process improvement focus is required.
• Disaster recovery planning/business continuity planning experience is ideal.
• The ideal Desktop Support Analyst will have experience in many or most of the following technologies or platforms:
  • Client Operating Systems - Windows 10
  • Client Hardware Architectures - X86, AMD
  • Server Operating Systems - Window 2008, 2012, 2016
  • Print Management - HP, Sharp, Cannon
  • Office Productivity - Office 2013, 2016, Office 365
  • BYOD/EMM/Depl. Mgmt - Microsoft Intune, Microsoft SCCM
  • Service Management - ServiceNOW

Ascent's Competitive Benefits

• 401(k) and employer matching

• Life Insurance

• Health, Dental, Vision Insurance

• Short- & Long-Term Disability

• Paid Time Off (PTO)

• Employee Assistance Program

• Paid Parental Leave

• Employee Wellness Program

• Paid Holidays

• Employee Recognition Programs

• Flexible Spending Account (FSA)

• Tuition Reimbursement

• Health Savings Account (HSA)

• Overtime, Differential & Bonus Pay