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Form of work
SalaryThe Desktop Support Engineer position requires an energetic, results oriented software professional. The position is responsible for providing quality and professional Desktop Support to all employees and sub-contractors. This is a full-time position located in our Troy, MI office; remote work is not supported for this position.
This position includes installation, configuration and support of the following:
- Desktop computers
- Laptop computers
- Personal and Network printers
- Desktop applications
Job Duties
- Utilize ticket tracking system to document results of problem resolution sessions
- Perform basic user administration on servers
- Responsible for system preparation, including software installations and user configurations, for new and rebuilt systems for employees
- Perform software installs, minor hardware repairs/maintenance, and assist with moving employees' desktop equipment
- Responsible for proactively managing high severity and priority incidents from identification to resolution and escalation to appropriate group
- Support Microsoft Office applications
Job Requirements
- 1-2 years of relevant experience
- Experience with Windows 10, Windows 11, and Active Directory
- Experience with Azure AD/Intune/Conditional Access
- Duo MFA administration
- Experience with Office 365
- Excellent customer service skills
- Positive attitude and willingness to help
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Troy, MI: Relocate before starting work (Required)
Work Location: In person
