Amos Software Support Engineer

Logistics Solutions at Jet Speed
Since 1994, USA Jet Airlines has provided premium, on-demand air cargo transportation services to the North American manufacturing industry. Servicing as an integral part of the Ascent Global Logistics Network, USA Jet routinely provides the time-critical airlift necessary to reinforce the supply chains of customers such as Ford, General Motors and Tesla. With decades of diverse experience in domestic and international cargo transportation, USA Jet is a proven leader in the air cargo industry.
Our Purpose
We elevate the world of logistics through passion and innovation.
Our Mission
We want to do more things and provide more solutions for more customers in more places around the globe with lower operating risk and flawless execution.
What You'll Do
The AMOS Support Engineer reports directly to the Manager of AMOS and is responsible for implementing new processes, as well as monitoring, maintaining, updating, and resolving malfunctions related to the operation and upkeep of the AMOS Maintenance Operating System. The AMOS Support Engineer will provide assistance in setup, maintenance, software installation and identification and resolution of problems with End Users PC's and serve as the POC between End Users, IT Support and AMOS support.

• Set up and maintenance of the AMOS system

• Control/Set-up of individuals access authorizations (Roles) for AMOS programs

• Setup and monitor Scheduled Maintenance and recurring maintenance items

• Provide AMOS System training to end users

• Develop and produce reports for various departments pertaining to AMOS Data Collection

• Resolve malfunctions with the AMOS System using in house and AMOS Software Support suppliers (as required)

• Coordinate with the corporate IT to ensure that backups of the AMOS system are made regularly to ensure data integrity is maintained, should the main system become damaged

• Ensure a timely restart of the system is made should the AMOS System go down

• Act as liaison between IT support and AMOS support

• Build and populate data files into AMOS to ensure proper documentation and tracking

• Provide assistance in the set up and documentation of developed processes (I.E. end user procedures, training) that are to be published, through Jet Pubs, into the company manuals

• Development of initial and recurrent training needs concerning AMOS throughout the Company

• Coordinate, document and conduct User Acceptance Testing (UAT) prior to version upgrades and patches, as required

• Train and support AMOS Subject Matter Experts throughout the organization

• Coordinate periodic Company meetings with all applicable Subject Matter Experts concerning ongoing issues and future system requirements

• Assist with system auditing to ensure Regulatory Compliance

• Accomplish set up in AMOS for any new type aircraft fleet

• Other duties as assigned by the Director of Quality Assurance

What You'll Bring

• High school diploma or general education degree (GED)

• 3 to 5 years related experience or training or equivalent combination

• Ability to read and write documents such as instructions, short correspondence, and memos

• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

• Must be able to think and react quickly with a sense of urgency to time-sensitive problem situations

• Detailed organizational skills

• Experience in Microsoft Windows, Word, Outlook, Visio and Excel field/data entry & basic formula creation preferred

• Ability to read, write, and speak English fluently

• Successfully candidates must pass an initial, and random, Drug and Alcohol screening process as required by the Federal Aviation Administration (FAA), and a fingerprint based Criminal History Records Check (CHRC) and/or Security Threat Assessment (STA) as required by the Transportation Security Administration (TSA).

Ascent's Competitive Benefits

• 401(k) and employer matching

• Life Insurance

• Health, Dental, Vision Insurance

• Short- & Long-Term Disability

• Paid Time Off (PTO)

• Employee Assistance Program

• Paid Parental Leave

• Employee Wellness Program

• Paid Holidays

• Employee Recognition Programs

• Flexible Spending Account (FSA)

• Tuition Reimbursement

• Health Savings Account (HSA)

• Overtime, Differential, Trip & Bonus Pay

Additional Considerations

• Employment is not contingent upon COVID-19 vaccination status
• Noise level may be moderate to loud when aircraft is taxiing in the area