Entry Level Part-Time Claims Call Center Specialist

We are seeking part-time Customer Service Specialists to join our busy Claims Department!

In this role, you will be responsible for the intake of initial reports of auto losses. You will provide customers with initial information regarding the claims process and refer insureds and claimants for estimates if coverage is applicable.

This is a flexible part-time on-site position reporting to our headquarters located in Bedford Park, about one mile south of Chicago Midway Airport. We are open Monday-Saturday from 7am-7pm and are looking for a part-time commitment during those hours, whether it be three full days per week or four hours per day. We can be flexible.

DUTIES & RESPONSIBILITIES:

• Record accident facts as reported by insured's and/or claimants
• Verify coverage, recognize potential coverage issues, refer insured's/claimants for estimates and route calls to the appropriate claim's units based on the loss information reported
• Assist adjusters by directing customers through the claims process and answering claims related questions
• Develop a basic understanding of the insurance policy in order to answer policy inquiries as they pertain to losses
• Contribute to maintaining call volume commensurate with unit objectives
• Assist in handling of various, on-going responsibilities of the unit inclusive of unmatched mail, process tow bills, ordering police reports, mailing claim checks, etc., as needed
• Work on special projects as directed

QUALIFICATIONS REQUIRED:

• Excellent phone communication skills.
• Solid organizational and interpersonal skills
• Good typing/data entry skills (min. 30 wpm)
• Good PC skills

Preferred:

• High School Diploma or Equivalent
• Prior customer service experience
• Insurance experience is a plus!

First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive:

• Competitive Salaries
• Flexible Schedules
• Hybrid Remote/In-Office Flexibility Available
• Commitment to your Training & Development
• Medical and Dental
• Telemedicine Benefit
• 401k with a generous company match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement Training Programs
• Wellness Program
• Fun company sponsored events
• And so much more!