Crisis Call Center Specialist - 2Nd Shift, Mon-Fri 4Pm-12Am

Crisis Call Center Specialist, 2nd Shift – Full Time, 4pm-12am, Monday – Friday

The Center for Prevention of Abuse (CFPA) is seeking a passionate individual to join our team as a full-time Crisis Call Center Specialist. Our mission at CFPA is to help all people live free from violence and abuse, and our Crisis Call Center Specialist is essential in bringing that mission to life.

Crisis Call Center Specialist answers and assists callers on general domestic violence calls and hotline calls. The Crisis Call Specialist refers callers to appropriate Center for Prevention of Abuse (CFPA) resources, refers callers to other appropriate resources, agencies, and organizations, and notifies supervisor and initiates emergency response during circumstances when it is determined the caller is at imminent risk and cannot secure their safety.

The Crisis Call Center Specialist must maintain confidential, accurate and timely documentation in accordance with ICADV/DHS standards and CFPA policy and procedure manual and participate in special projects as assigned.

A high school diploma or equivalent is required. Experience in working with individuals in crisis is preferred.

Must be passionate about CFPA’s mission, work well independently and as a team, demonstrate non-abusive behavior in both public and professional life, and have exceptional written and verbal communication skills.

At CFPA, we believe everyone deserves peace – every day, everywhere, any time – at home, in the workplace, at school and out in the community.

A pioneer in providing services to victims of violence, CFPA has grown from a single rape crisis hotline that started in 1975 to a highly respected statewide leader in working to end abuse and break the cycle of generational violence. CFPA is the only agency in the entire state sanctioned to provide its combined services of Domestic Violence, Sexual Abuse/Assault, Human Trafficking, Adult Protective Services, and Prevention Education under one roof. CFPA operates 24 hours a day, seven days a week, 365 days a year, and all victim services are free and confidential.

CFPA welcomes and encourages persons of color and LGBTQ+ persons to apply for open positions within our organization. CFPA is an equal opportunity employer and does not discriminate based on race, age, sex, gender identity, gender expression, national origin, sexual orientation, or disability in its policies or procedures.

For more information about the Center for Prevention of Abuse, please visit www.centerforpreventionofabuse.org.

Job Type: Full-time

Pay: $15.05 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• On call
• Weekends as needed

Work Location: In person