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DescriptionJob Location: Peoria Market - Peoria, IL
Education Level: High School/GED Equivalent
Salary Range: Undisclosed
Join Team AMT! Now hiring for a 211 Call CenterSpecialist!
Advanced Medical Transport (AMT) is the premier provider of emergency and scheduled ambulance services in Central and Western Illinois, as well as parts of Iowa. AMT is a private, not-for-profit organization operated for community benefit.
In the AMT/United Way 211 Call Center, you will be responsible for all incoming calls from community members in need. Our Call Specialist will work within a small team to connect community members with appropriate resources to aid with non-medical emergencies.
Job Duties:
- Provide top notch customer service to community members
- Answer all inbound calls with professionalism and compassion
- Align callers' needs with available resources and make appropriate referrals
- Advocate for callers
- High school diploma or general education degree (GED) required
- 1-3 years of prior customer service experience
- Education or career track in community outreach, non-profit management, or social services, preferred
- Ability to follow oral and written instructions
- Ability to exercise sound judgment while working in a stressful environment
