Call Center Rep

General Summary:

The Call Center Representative will be responsible for answeringincoming patient calls, utilizing company policies to solve patient issues anddirecting issues to the Call Center Lead or Call Center Manager whennecessary. Ensures outstanding serviceas the first point of contact for patient issues.

Essential Job Functions

• Answerincoming patient phone calls and take appropriate action for each call.
• Must have experience with insurances and verification (EPIC, Availity, One Source)
• Maintainpatient satisfaction ratings.
• Attendmandatory training sessions for updates on policy changes.
• De-escalatessituations involving a dissatisfied patient using customer service skills, andescalates to Lead or Manager when necessary.
• Inputpatient data and appointments into the E.H.R and patient scheduling software.
• Utilizesprovided information on SBU's operations.
• Maintainscompliance with HIPAA.

Required Skills

• Highschool diploma or GED required
• Strongcomputer skills including experience with E.H.R. and patient schedulingsoftware.
• Excellentcustomer service and interpersonal communication skills
• Highlevel of professionalism
• Strong problem solvingabilities
  
• Experience in Call Center & medical office
• Ability to utilize multiple computer platforms
• Have working knowledge of MS Office