Part-Time Weekends Call Center Sales Specialist

Cubii is seeking a committed, personable individual with strong persuasive techniques to oversee the sale of our products from beginning to end as they support the company's high-performing Call Center Sales Team on weekends. The role will be responsible for all inbound customer sales requests and inquiries via phone on Saturdays and Sundays. This individual is the direct point of contact with customers and in charge of ensuring a customer's needs and expectations are met while reaching sales targets. Our consumers are at the heart of our company and brand, and we're looking for someone who is able to serve to their needs with patience, empathy, and professionalism.
USA candidates only
Shift hours: 9am-6pm CST
Responsibilities
Serve as an advocate for the Cubii brand on the front lines to existing and prospective customers who call with inquiries regarding the brand's products
Provide weekend coverage for the Call Center. As a part-time weekend Sales Specialist, you'll need to be available to work Saturdays and Sundays to cover incoming customer sales requests and inquiries via phone 9am-6pm CST
Maintain a strong understanding about product inventory, features and technical specifications to answer customer questions
Close sales and lead customers through the purchasing process
Adjust to any and all sales quotas as when given by management
Ability to learn and master order processing billing system regarding all aspects of sales order entry, order inquiries, and other tools and functions as they relate to the inbound sales function
Listen to the concerns of the customer and be able to address their needs and make appropriate recommendations
Manage consumer relationships efficiently and effectively
Adjust sales tactics based on tests and new insights
Identify and maximize upselling and cross selling sales opportunities
Become a valuable and helpful resource in all of your dealings with customers and create a friendly reputation in the industry
Document and report customer feedback: As the direct point of contact with customers, you will have valuable insights into customer needs, preferences, and pain points. You will collaborate to provide a consistent feedback loop to the product, sales, and marketing teams to help improve the customer experience and drive business growth
The ideal candidate should have a strong preference for working independently, and possess excellent teamwork skills and the ability to work effectively with others when needed
Requirements
1-3 years of experience in related field (i.e. sales, customer service, hospitality)
High school diploma or equivalent
Excellent oral communication skills
Ability to show judgement and initiative to accomplish job duties
Confident and charismatic approach to people
Superior interpersonal skills
Motivation skills and a positive attitude
Patience to deal with customer issues and calls that do not end in a sale
The ability to work independently while also collaborating effectively with the rest of the sales team when required
Ability to work variable hours only when necessary; may include the day or evening weekday shifts
Proficiency with relevant technology platforms, including Microsoft Teams, SingleComm, Magento, and Zendesk (preferred but not required)
Knowledge of fitness equipment and wellness products, as well as a passion for health and fitness (preferred but not required)
Benefits
Competitive pay ranging between $18-$20/hour plus monthly commission