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Form of workJoin a dynamic, energized team of entertainment professionals where you have the opportunity to create & execute thrilling guest experiences. From mass attendance concerts and large consumer festivals to intimate VIP events and sporting tournaments, the Entertainment Operations Manager is instrumental to the success the department achieves within New York’s Most Awarded Destination Resort and Central New York’s growing tourism and entertainment industries.
As an Entertainment Operations Manager you will be responsible for long term planning, logistics, execution, and operation of entertainment and event offerings for the varied businesses of Turning Stone Enterprises. This role leads a team focused on elements of event and show production including the conception, planning, execution and safe operation for all shows, events and experiences. Working under the leadership of the Director of Entertainment & Events, the Entertainment Operations Manager will support diverse experiential offerings across Turning Stone Enterprises portfolio of brands.
What we value:
Positive experienced team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment. We will provide you with all the tools necessary for a successful experience including hands-on training and opportunities to grow your career.
Why choose Turning Stone Resort Casino:
- Paid time off
- Variety of schedules
- Tuition assistance
- Career-building professional development
- Discounts from dining to fuel to concerts
- Employee appreciation events
- Quality healthcare and dental benefits
- A robust 401k retirement plan
- Dealer School
- Finance Scholarship Program
What does an Entertainment Operations Manager do?
- Effectively manages team members for designated areas in the conception, planning, execution, and safe operation for all shows, events and experiences.
- Oversees the logistics, resources, and execution of operational plans that support live shows and events working across multiple departments and with third party vendors.
- Oversees the delivery of entertainment technical riders and ensure mutually-agreed upon requirements are met.
- Directs entertainment & event technical operations staff, including third-party labor solutions.
- Leads annual development of identified operating budgets and operates within those budgets to include: labor, supplies, equipment and maintenance.
- Efficiently and effectively operates with a critical eye toward quality and elevating the guest experience.
To be successful as an Entertainment Operations Manager, you'll need:
- A college degree or equivalent experience in technical theater, stage management, event planning, concert & show production, or related field required.
- To successfully display the ability to analyze data, critically solve problems, manage communications across various levels of leadership, and demonstrate accountability on par with a seasoned entertainment & event leader.
- To successfully demonstrate knowledge & thorough understanding of stage operations including rigging, audio, lighting, video, forklifts, high-reach equipment and scissor lifts and able to ensure a robust team member training and onboarding program be followed.
- Demonstrated experience commensurate with increasing responsibilities to include effectively managing large budgets, leading teams exceeding 100+ employees, experience planning and executing live shows, exhibitions and large-scale events across multiple venues, required.
Who we are:
Across Turning Stone Enterprises, you’ll find that people take pride in the work they do and the team they’re a part of. You’ll hear it in the stories of countless veteran employees who have built their careers here. You’ll see it in action during recognition awards and events like our employee carnival, art show, holiday gatherings and more. You’ll also feel it from your team members, who are committed to being “first within our team,” looking out for each other even during challenging times. We know that when we create opportunities for people to thrive and develop their skills and careers, that not only enriches their life but the lives of others.
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