Enrollment Intake Coordinator

On Lok PACE

We are a non-profit committed to our participants.

Dedicated to The Care of Elders:

PACE (Program of All-Inclusive Care for the Elderly) was developed to answer the many problems around caring for frail seniors. The PACE model is centered on the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in their community whenever possible.

Seniors, their family members, and caregivers face many issues, including transportation to appointments, management of medications, coordination of medical care from different specialists, lack of social interaction, and ability to stay alone at home. On Lok PACE participants receive in home care services and transportation to a On Lok PACE center for primary medical care, social and recreational activities, and other senior care services.

We understand the importance of a system that works together. Your expertise, drive and passion can help us carry out our mission to improve lives and advance healthcare.

Join our team of leaders to begin a rewarding career!

POSITION SUMMARY: Under the direction and supervision of the Enrollment & Outreach Manager, the Enrollment Intake Coordinator is responsible for converting eligible telephone inquiry calls for On Lok PACE to meetings with Enrollment and Outreach Representatives.

DUTIES / RESPONSIBILITIES:

• Develops and maintains relationships with new callers and email inquiries who inquire about On Lok PACE in order to secure a face-to-face meeting with an Enrollment & Outreach Representative
• Assisting with auditing dashboards and call reports.
• Attends and participates in team meetings.
• Develop and maintain relationships with existing members and key stakeholders in the community, and generates referrals to help bring in new members to meet or exceed monthly enrollment targets.
• Participate in community outreach events and meetings to generate referrals.
• Develop and execute enrollment strategies for new target markets.
• Coordinate and schedule with operations staff for efficient and friendly enrollment process.
• Coordinate and participate in all aspects of the enrollment assessment process as needed to assure timely enrollment.
• Complete all data collection and mandated paperwork throughout the enrollment process within designated timeframes.
• Maintain up to date data base information on all enrollment and outreach efforts
• Consistently meet all minimum standards as outlined in On Lok Policy and Procedure.
• Calls eligible referrals from Customer Relationship Management) (CRM) database to engage candidates to face-to-face meeting with an Enrollment & Outreach Representative.
• Makes calls to database to candidates who have not had recent contact for the purpose of engaging them in the enrollment process.
• When available, assists with calling or receiving calls from candidates in the enrollment process to confirm, set up, or reschedule appointments.
• Responds to candidates who requests information via email when needed.
• All other duties as assigned.

QUALIFICATIONS (knowledge, skills, abilities)

• Bachelor's Degree in Marketing, Sales, Communications, Public Relations or related degree.
• Min. 2 years of complex, long sales cycle experience, including selling over the phone or face-to-face meetings, preferably with diverse populations.
• Track record of setting, achieving goals and closing multiple accounts per month.
• Excellent interpersonal, written and verbal communication skills. Must be detail oriented with excellent time management skills. Ability to multi-task and work independently.
• Must be proactive, positive, driven self-starter who strives for results while demonstrating superior organizational and follow-up skills.
• Demonstrates good judgment, resourcefulness, flexibility and problem solving to achieve desired results
• Proficiency with MS Office (Word, Excel, and PowerPoint) required.
• Valid CA Driver's license in good standing with personal automobile and insurance. Ability to travel to other sites and locations for meetings and presentations. Ability to work non-standard hours when needed.
• May require bilingual ability.

The above statements are intended to describe the general nature of work performed. They are not considered as an exhaustive list of all job tasks performed. On Lok reserves the right to change job descriptions, work hours or work sites as required by the program.

On Lok's Employee Benefits include (eligible for any position for 20 hr/wk or more):

• Medical, Dental, and Vision coverage
• Retirement Savings Plan 403(b) and Term Life/AD&D Insurance
• Flexible Spending Account, Commuter Checks, MLA scholarships, Employee Assistance Program (EAP)
• Pet Insurance and additional discounts
• Holidays (10 per year), vacation time, sick leave, and long-term disability insurance

Your final compensation offer will be determined based on factors such as skills, experience, education, and licenses/certifications. The pay range is expressed as an hourly rate regardless of FLSA status. Exempt positions are paid salaried and are not subject to overtime.

Pursuant to the San Francisco Fair Chance Ordinance, and state and federal laws (including federal PACE requirements at 42 CFR 460.64(a); 460.68(a), we will consider for employment qualified applicants with arrest and conviction records.

On Lok is an equal opportunity employer committed to a diverse and inclusive workforce. All applicants will receive consideration for employment without regard to sex (including pregnancy), race, religion, color, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, disability, medical condition, genetic information, marital status, age, military or veteran status, or any other legally protected status.

If you require reasonable accommodation to participate in the job application or interview process, to perform essential job functions and/or to receive other terms, privileges or benefits of employment please contact Recruitment (recruitment@onlok.org).