Address
Form of work
SalaryInitial Posting Date:
03/27/2024 Application Deadline:
04/10/2024 Agency:
Department of Human Services Salary Range:
$3,776 - $5,232 Position Type:
Employee Position Title:
Eligibility Worker/Human Services Specialist 3 Job Description:
Position Title: Eligibility Worker/Human Services Specialist 3
Initial Posting Date: March 27, 2024
Application Deadline: April 10, 2024
Salary Range: $3,776 - $5,232 per month
Location: Redmond
Recruitment Type: Open competitive/Internal ODHS
We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the
Equity North Star
as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply. Do you want the opportunity to match the needs of people in the community with available federal, state and local programs or other resources to meet those needs? Do you want to be part of a diverse workforce that collaborates and learns from each other to improve services that supports the elderly, people with disabilities and communities? Then, we want to hear from you!
Oregon Department of Human Services (ODHS), A place to belong and make a difference!
- When you join theODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
- Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision.
- We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. TheEquity North Starhas four points that explain the agency's goals related to equity and inclusion.
- Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, andcompetitive benefits packagesincluding health, dental, vision and much more!
Click here
to learn more about Aging and People with Disabilities. YOUR DUTIES AT A GLANCE:
- Determine financial eligibility for Medicaid/Medical Assistance Programs, Supplemental Assistance Program (SNAP), Employment Related Day Care (ERDC), and Long-Term Care Services (LTCS).
- Interview applicants in person, by phone, by email, to gather information needed to assess and determine if there is a need for services and benefits.
- Provide good customer service by ensuring information provided is given timely and accurately, responses are made in a calm, courteous and respectful manner.
- You will update narrative report summarizing new information from client and collateral sources.
ESSENTIAL ATTRIBUTES
We are looking for candidates with:
- Experience delivering excellent customer service, demonstrate exceptional communication skills while interacting with the public, coworkers, and managers.
- Experience explaining and articulating complex laws, rules, and policies in a customer-focused manner, to a non-technical audience.
- Accuracy and Attention to detail ensuring you have a complete understanding of the task you're working on.
- Experience with accurately completing highly technical and detailed work
**Clearly describe how you meet the minimum qualifications and essential attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process.
WHAT YOU NEED TO QUALIFY/MINIMUM QUALIFICATIONS:
- 2 (two) years of experience determining eligibility for an agency program by interviewing to assess the needs of clients, and interpreting and applying the policies, rules, and guidelines that are applicable to the client's situation.
- Any college courses may be substituted for the two years of general experience on a year-for-year basis (45 quarter hours is equivalent to one year of experience).
WORKING CONDITIONS:
- Work is conducted in offices and other program sites.
- Work can require travel, including overnight.
- Requires a valid driver’s license or other acceptable method of transportation. Must have an acceptable driving record.
APPLICATION INSTRUCTIONS & REQUIREMENTS
Your work history profile and resume are the perfect opportunity to highlight your interest in the position and demonstrate your skills, lived and/or work experience that shows you are an excellent candidate for the position.
- Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
- Current State of Oregon employees: Apply via your employee Workday account.
- If you are not a current State of Oregon employee, view thisapplication instructional video.
- After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.
ADDITIONAL REQUIREMENTS:
- A valid driver's license and acceptable driving record is required.
- Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
- The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
HELPFUL INFORMATION:
- This is a permanent position and is represented by the Service Employees International Union (SEIU).
- This recruitment may be used to fill future vacancies.
- Have questions about Workday, and want some tips on understanding the state application process? Check out ourOregon job opportunitiespage.
- If you need an accommodation under the Americans with Disabilities Act (ADA), have questions or need assistance with the application process, please contact Amy Acree via email atamy.acree@odhs.oregon.gov. Please be sure to include the job requisition number.
