Billing Specialist

JOB DESCRIPTION

Billing Specialist

Empowered Services is currently in search of candidates who exhibit a strong focus on people, accountability, and responsibility. We seek individuals who possess the ability to perform their duties with unwavering professionalism and dedication. Our ideal candidates should be able to effectively navigate various situations with tact and diplomacy while exhibiting a commitment to excellence. If you are interested in a role that allows you to make meaningful contributions and provides ample growth opportunities, we encourage you to apply.

The role of a Billing Specialist is immensely critical in providing vital support to individuals with intellectual and developmental disabilities in our community. This specialist plays a pivotal role in ensuring that all billing processes are meticulously managed, requiring a high level of attention to detail, trustworthiness, and organizational skills.

Specific Responsibilities:

• Answer incoming calls
• Reply to any emails, texts, and voicemails daily, within 24 hours.
• Approve shifts
• Contact DSP's about inaccurate or questionable times entered
• Help DSP's correct shifts
• Send billing to eXPRS
• Contact Case Workers about incorrect or missing contracts, suspended times or any other issues in eXPRS.
• Once finalized, invoice time and submit Progress Reports to caseworkers.

Qualifications:

• Heart for people and meet our core competency: integrity, empathy, synergy, community, advocacy, and legacy
• Proficient with Google and Windows platforms (including Gmail, Drive, Calendar, Sheets, Docs, Excel, and Word)
• Experience with eXPRS
• Must have integrity and an eagerness to grow
• Knowledge of the I/DD community
• Bilingual (Spanish/English) is preferred but not required
• Attention to detail & good problem-solving skills
• Be cleared through a federal background check
• Must be at least 18 years old with a high school diploma/GED

Expectations:

Candidates must be able to:

• Communicate professionally and genuinely with customers, co-workers, providers, and visitors.
  • Skilled in written and verbal communication
  • Identify, solve, and respond to critical situations
  • Collect customer and provider feedback
• Be a team player and work with people of different ages and skill levels.
• Prioritize while remaining flexible and adaptable.
• Handle work with professionalism.
• Demonstrate empathy and understanding of our customers, families, and provider needs.
• Accept guidance, supervision, and coaching.
• Meet company and departmental deadlines

Empowered Services Core Values:

Integrity, Empathy, Synergy, Community, Advocacy, and Legacy

Compensation and Schedule:

• Hourly Rate: $27.00+
• Work from home
• Flexible work schedule
• Part-time (5-10 hours per week)

Benefits:

• Performance Bonus
• 401K (Matching up to 3%)