Electronic Payments Specialist II

Electronic Payments Specialist Opportunity at Stanford Federal Credit Union!

We’re on a mission to improve financial lives! If you’re a high-energy, compassionate, and collaborative individual yearning to make a difference, we are looking for individuals like you to join our team! Members really do come first at Stanford FCU because we are not-for-profit and owned by our members. Many of our members work for Stanford University or some of the most innovative companies in Silicon Valley—and we provide them with the most generous financial benefits in our industry.

Stanford FCU is a $4 billion company with a global reach—86,000 members in 90 countries and growing! Contact us to see what it’s like to work for one of the Bay Area’s Top Workplaces. As our CEO says, “we work hard, and we play hard”, and we need your help to improve even more financial lives!

TheElectronic Payments Specialist II is responsible for ensuring timely processing of electronic payment transactions, including ACH, wire transfers, mobile deposits, checks and other electronic payment methods.

Who YOU are:

• Knowledge of regulatory requirements and compliance standards in the financial services industry.
• Effective time management skills with the ability to prioritize tasks and meet deadlines.
• Strong communication and interpersonal skills, with the ability to collaborate effectively within a team and across departments.
• Support or backup other department staff as necessary
• High school diploma or equivalent
• 2 years minimum experience in a financial institution
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act and the Office of Foreign Assets Control.

What YOU’LL do:

• Process and monitor electronic payment transactions, including ACH, wire transfers, mobile deposits, checks, Zelle, and other electronic payment methods, ensuring accuracy, timeliness, and compliance with regulatory requirements.
• Investigate and resolve any discrepancies or issues related to electronic payment transactions, working closely with internal departments and external vendors to ensure prompt resolution. Address member inquiries and provide exceptional customer service regarding payment-related matters.
• Process received levy orders, escheat processing, shared branch/ATM adjustments, payroll deductions, and stop payment requests.
• Monitor all member communication channels and ensure all member inquiries are promptly responded to.
• Collaborate with external payment processors, networks, and other vendors to ensure smooth processing of Electronic Payments.
• Stay updated with regulations, rules, and best practices related to Electronic Payments, ensuring adherence to compliance standards such as NACHA, CFPB, and card network regulations.
• Assist accounting and other departments with regular reconciliation of electronic payment transactions, ensuring accuracy and completeness. Resolve any outages or discrepancies in a timely manner.
• Collaborate with cross-functional teams, including finance, operations, IT, and member services, to address payment-related inquiries, provide support, and ensure seamless integration of payment systems with other credit union processes.
• Support internal and external audits of the department, including document provisioning and research.
• Write and maintain department procedures.

Some of our benefits for YOU:

• 100% paid employee medical, dental, vision, life/AD&D and short-term disability insurance for the employee; 50% paid for dependents.
• Quarterly incentives up to 10% of your salary (based on position)
• Employer 401(k) matching up to 5% plus additional annual discretionary contributions
• Education reimbursement up to $5,200/year
• Up to $500 per year in health/fitness benefits
• Employee recognition program with cash incentives
• Commute benefits up to $900 per year.
• Paid Sick Time accrues at two weeks per year.
• Paid Vacation Time accrues at three weeks per year.
• Paid Federal banking holidays (approximately 10 per year)
• Ongoing training and education, seminars, and conferences
• Loan rate discounts on some products (vehicle, mortgage and HELOC loans)
• Waived fees and deposit bonuses on Stanford FCU accounts
• Flex health/transit plan availability
• Employee Assistance Program with free benefits like counseling, help finding legal assistance and day care resources.

This is a hybrid role - not 100% remote.

Stanford Federal Credit Union provides pay ranges representing its good faith estimate of what the Credit Union reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs.

If you are ready for this awesome opportunity (or know somebody who is) please contact us today!

Please Note: SFCU does not provide work visa sponsorship or accept visa transfers for any positions. Applicants that require work visa sponsorship or transfer will not be considered for employment. SFCU does not provide any relocation benefits for any positions.

Stanford Federal Credit Union is committed to equal employment opportunities, and a workplace that embraces diversity and inclusion for qualified individuals of all backgrounds.