Payment Services Specialist I

JOB TITLE:Payment Services Specialist I

DEPARTMENT: Payment Services

REPORTS TO: Payment Services Manager

JOB STATUS: Non-exempt

PRIMARY PURPOSE: Day-to-day execution of payment processing, ensuring compliance with required deadlines, regulations, member service standards, error resolution, and reporting.

ESSENTIAL DUTIES:

• Practice CBC core values:
  • Make It Right-CBC pledges to do the right thing for our credit union by providing the greatest benefit possible to our members and our community
  • Make It Easy-CBC pledges to provide easy financial solutions, convenient locations, efficient service and simplified processes
  • Make It Personal-CBC pledges to nurture deep, personal relationships with members, based on their individual needs and preferences
  • Execution of Payments department responsibilities including but not limited to:

Primary Responsibilities:

• GL Management - maintain and reconcile department GL's
• Process incoming/outgoing/international/return wires via Fed/Catalyst and complete wire review
• ACH originations and returns including mortgage ACH files, DNEs, reclamations, and claims
• Process checks and share drafts adjustments with Fed, encoding error, and IRD's
• Debit Card Fraud processing and reporting
• Posting mail transactions (loan payments, deposits, etc.) and distribute mail to departments
• Validate and process online banking transactions with the Fed via Q2
• Process all ATM review deposits, corrections, and GL balancing as well as mobile banking deposits and corrections
• Assist Staff with daily inquiries regarding payments via phone calls or email in a timely professional manner.

Ability to troubleshoot, correct, and update servicing requests for Debit/Credit cards using Springboard and Symitar.

• Process and validate IRA new accounts, distributions, and change requests
• Dormant accounts, escheats, levies, garnishments, decedents
• Monitors all charged off accounts and submit reports to ChexSystems
• Process and validate member fraud alerts via Verafin
• Process OTC, SSI, SSA or other asset verification requests
• Non-member/member adjustments
  • Perform other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: The requirements listed below are representative of the knowledge, skills and ability required of an individual to satisfactorily perform the essential duties of this job.

• Demonstrated strong analytical skills, business acumen and ability to research and resolve operational issues.
• Proven ability to handle multiple tasks and prioritize approp
• Ability to leverage technology and tools to manage, plan and execute tasks and activities.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardizations exist.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Knowledge of BSA/AML/OFAC regulations as they apply to this role. Must complete annual required training.

EDUCATION and/or EXPERIENCE: High school diploma or graduate equivalency diploma (GED) required and at least one to three years of related experience and/or training preferred. Experience in financial services, banking, or equivalent preferred.

SUPERVISORY RESPONSIBILITIES: This position does not have any supervisory responsibilities.

PHYSICAL REQUIREMENTS: The physical demands described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential duties. May require occasional lifting or moving up to 30 pounds.

WORK ENVIRONMENT: Work area is a well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation. The noise level is moderate.

WORK SCHEDULE: Workweek will be approximately 40 hours with some overtime as needed. Will be placed on a rotation schedule for days worked on Saturday. Occasional attendance at meetings before or after scheduled hours may be required. Management reserves the right to change any employee's work schedule to meet the operational needs of the Credit Union. Furthermore, management reserves the right to reassign any employee, either temporarily or permanently, to work at another credit union location.

TRAVEL: No travel required.