Payment Processing Specialist

Position: Payment Processing Specialist

Location: Montebello Administrative Office (Los Angeles County)

Program: Stage 2, 3 & APP

Salary: $19.25 - $20.00

FLSA Status: Non-exempt (40 hours per week)

Supervised by: Payment Processing Supervisor

Director of Operations, Child Care Services

General Purpose

Under the direction of the Payment Processing Supervisor, following established MAOF procedures the Payment Processing Specialist is responsible for ensuring that all child care providers are paid accurately and promptly.

Responsibilities:

Under the direction of the Payment Processing Supervisor the Payment Processing Specialist must assist and perform the following duties:

• Review Attendance Logs/Provider Reimbursement Request forms for accuracy.
• Review and calculate, as necessary, total hours and days of child care services utilized during the specified time period.
• Using contracted provider rates or RMR, accurately summarize total reimbursement owed to provider.
• Prepare a reimbursement voucher for check distribution to provider.
• Research provider reimbursement adjustment claims.
• Provide quality customer service to all clients of MAOF.
• Maintain registered provider files, update as necessary.
• File provider reimbursement requests appropriately.
• Provide quality customer service to all clients of MAOF.
• Complete all data entry as necessary for provider reimbursement download process.
• Assist the Payment Processing Supervisor meet required deadlines.
• Assist the program with investigations and resolutions of child care reimbursement concerns.
• Meet goals and performance standards as assigned.
• Retrieve and return all calls received at extension.
• Assist with incoming phone calls and messages.
• Regular attendance (Monday – Friday 8:00 AM – 5:00 PM)
• Attend meetings, conferences and/or workshops, as assigned.
• Performs other duties, as assigned.

Qualifications:

• High School diploma or equivalent,
• Bilingual English and Spanish, preferred,
• Strong mathematical skills and ability to accurately calculate,
• Must be detail oriented and have a high level of accuracy,
• Must be able to multi-task and prioritize,
• Ability to work in a fast-paced environment,
• Customer service oriented and pleasant phone manners,
• Ability to handle sensitive and confidential issues/matters,
• Sensitivity and ability to work well with diverse social, ethnic religious and cultural groups and communities,
• Must have positive attitude with a desire to work with and promote the welfare of children and their families,
• Sincere commitment to provide quality service to the public.

Health Requirements

Must meet State health requirements, including undergoing a physical examination at the time of employment, and must have verification of T.B. clearance at the time of employment (issued within six months prior to employment to be renewed according to Agency Handbook requirements.

Physical Demands

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, peripheral vision and ability to adjust focus.

Work Environment

The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job.

MAOF Sponsored Benefits:

• MAOF offers a comprehensive package of benefits and perks for both part- and full-time employees, including:
• Personal Time Off (PTO) - Vacation/personal days or sick time).
• Paid Sick Time – 24 hours (48 hours, effective 01/01/2024).
• Paid Holidays per Calendar Year - 12 paid holidays.
• Bereavement Leave – 5 paid days.
• Jury Duty – 5 paid days.
• Medical, dental, and vision insurance Paid 100% by MAOF.
• 403(b) Retirement Plan - 5% employer match – 100% vested.
• Basic Life and Accidental Insurance.
• Pet Insurance.
• Supplemental life insurance.
• Professional development opportunities.
• Employee Assistance (EAP) – For team members and dependents; counseling, legal assistance, financial planning, identity theft, etc.
• Supplemental Cancer, Disability, and Accident plans.
• Employee referral bonus (referring employee earns $250 for each new hire who completes 90 days.
• Discounts for AT&T wireless, movie tickets, amusement parks, and much more.
• Public Service Loan Forgiveness.
• Credit Union Membership