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SalarySince 1989, DentalXChange has been on the forefront of modernizing and innovating dental claims creating dental RCM solutions that bring ease to the payments process. Today, it has grown to support a current client base of more than 107,000 dental providers. Headquartered in Irvine, CA, through its own clearinghouse, state of art technology consisting of modern APIs, and secure Web portals, DentalXChange processes over 300 million transactions, consisting of more than 71 million dental claims annually.
EDI Supervisor Position Summary:
The EDI Supervisor oversees Senior EDI Specialists and EDI Specialists through day-to-day production operations. As part of this process, the supervisor schedules and assigns work, establishes priorities, monitors progress, and assists with resolving higher-level issues for the department. In addition, the supervisor serves as the intermediary in analyzing, monitoring, and tracking resolutions on production activities and help desk tickets.
What you'll be doing as an EDI Supervisor:
- Oversee and assign tasks and projects related to EDI processes.
- Supervise ongoing and upcoming EDI changes and requests.
- Oversee operational support for production practices, issues, and help desk tickets.
- Participate in hiring, management, and evaluation of assigned team members’ performance.
- Oversee assigned associates’ progress on support tickets, documentation, and follow up.
- Coordinate or assist in coordinating between partners and our core development team to troubleshoot issues and questions as they arise during implementation or connectivity testing.
- Proactively provide timely communications regarding updates, issues, and resolutions.
- Perform tests on production applications and prepare recovery procedures for applications.
- Consistently meet company and department policies and expectations including those surrounding attendance.
- Comply with all federal, state, accreditation and institutional policies and procedures.
- Maintain confidentiality standards and expectations.
- Exhibit exceptional internal and external customer service with all individuals.
- Observe security responsibilities.
What you'll bring to the team as an EDI Specialist:
- At least 2 years’of experience with EDI transaction types (X12 837D, 270/271, 835, XML, etc.)
- Bachelor’s degree in a technical or engineering field helpful.
- Ability to effectively supervise staff through time management and prioritization, with prior supervisory experience strongly preferred.
- Experience with Postman and SoapUI is preferred.
- Effective planning and documentation skills.
- Excellent communication skills (both verbal and written).
- Ability to change priorities as necessary and act quickly to meet the changing needs of our clients.
- A dependable, professional, and customer service-oriented mindset.
What We Offer:
- Challenging and rewarding career opportunities with room for growth as we grow!
- Medical, dental, and vision benefits – eligible first of the month after start date
- Unlimited PTO
- 9 Paid company holidays
- 401k matching
- Healthcare and dependent care flexible spending accounts
- Friendly co-workers and a positive culture!
- Pay range of $28-31 per hour DOE
