DSP Operations Manager

Position Summary: 

This position requires previous experience as a Driver Assoicate, Dispatcher, or Operations. The Operations Manager is a key part of the leadership team and is responsible for all day-to-day operations of the company. You are charged with providing leadership, coaching and mentoring to the Team Coaches, Driver Associates and Dispatchers. You will also have significant responsibilities developing company policies and strategic guidance, as well as implementing operational policies, procedures, and processes. You will also assist with recruiting and hiring when necessary, and promote a company culture of safety, teaming, customer centricity, high morale, and performance. Must have the ability to analyze and improve organizational processes, and work to improve Driver Associate quality of performance, productivity, and efficiency. 

 Essential Duties and Responsibilities: 

 Guiding the company to achieve the vision, mission, and culture of Routemaster Logistics 

• Provide motivational and inspired leadership for the organization. 
• Be the representative and go-to for all matters in the absence of the owners. 
• Must always represent the company in a professional manner. 
• Reviews, analyzes, and evaluates business operations. 
• Oversee daily operations of planning, scheduling, routing, and pre and post delivery service. 
• Implements policies and procedures that will improve day-to-day operations. 
• Ensure to foster a work environment that is adequate, and safe. 
• Oversee operations ensuring goals and objectives are achieved daily. 
• Review and analysis DA performance data and develop plan of action of improvement. 
• Identify and address problems and opportunities for the company. 
• Build alliances and partnerships with local Amazon leadership and DSP leadership. 
• Support DA communication with the management team. 
• Help promote a company culture of teaming, quality high performers and high morale.