Operations Manager

Job Overview:
Operations Manager

Dogtopia of Papillion-Shadow Lake has an immediate opening for an energetic, organized, business-minded individual to lead out team as Operations Manager. This is a role for someone with a management and operations background who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care. This person should love dogs- and, upon successful
completion of our evaluation, you can even bring YOUR dog to work with you!
What a bonus!

Qualifications

· Must have an operations and process background with extensive dog handling and canine behavior experience

· Extensive hiring, team retention, scheduling and payroll experience a must!

· This person thrives in a fast paced, physical and mentally challenging environment

· Dog handling: 3 years (Required)

· Have a flexible schedule and be willing to work some evenings, weekends and holidays

· Papillion-Shadow Lake: Reliably commute or planning to relocate before starting work (Required)

Responsibilities

· Leading by example and creating teamwork is your management style with an upbeat energetic personality to create a great environment for our team and our pups in our care

· We are open from 7 to 7 but are always there caring for our overnight guests so this person must be flexible with their schedule to ensure that our strict safety protocols are always upheld

· Creates weekly staffing schedule and monitors and revises payroll hours based on company needs

· Excellent interviewing skills and ability to track and mentor canine coach candidates through trainees to canine coach 3

· Leads by example by jumping into the dog playrooms and cleaning

· Delivers written performance reviews and creates fun contests and goals for staff

· Hold Team accountable for the safety of their team and dogs in their care

· Outstanding communication skills to discuss day to day goals and weekly events to team members

· Insist on Clean and Safe Environment to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete

· Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards

· Creates behavior modification plans for dogs with behavioral issues

· Dismisses dogs proactively who create unsafe environment after communicating with the parents all the appropriate steps

· Manage spa appts and delegates appropriate staff to provide quality control of work, safety, schedules and client records

· Develops team in up-selling treats, enrichment activities and enrollment

· Maintains controllable expenses within budgetary constraints including forecasting, tracking and ordering supplies, minimizing payroll, and actively look for ways to maximize efficiency

· Communicates any concerns or needs to franchise owner proactively and partnering after attempting to resolve issues

· As operation manager you are responsible to build relationships with our pet parents and our team members to ensure our customer experience sets the highest standards and satisfaction of our customers

Benefits

· Upon a successful Meet and Greet you can bring your dog to work!

· Hundreds of hours of video and seminar education to learn our dogtopiaisms and protocols

· Be a part of the world's largest provider of doggie daycare and our proven techniques

· Bonuses opportunities based on team retention, dog retention, inventory, cost control and overall profitability

· Salary Commensurate with experience

· Employee discount

· Paid time off

Job Type: Full-time

Benefits:

• Employee discount
• Paid time off
• Professional development assistance

Schedule:

• Day shift
• Evening shift
• Holidays
• Weekends as needed

Ability to Relocate:

• Papillion, NE 68046: Relocate before starting work (Required)

Work Location: In person