Drug Screening Customer Service Representative

ApplicantPro of Sandy, UT is looking to hire a full-time Drug Screening Representative to assist in supporting our clients over the phone and online. Are you a Customer Service and data professional looking for better hours and better pay? Do you love finding creative solutions to problems? Are you looking to expand your skillset to build a career? If so, read on!

As a Drug Screening Representative, you can plan on a competitive wage of $15/hour and a typical full-time schedule of 40 hours/week. We also offer great benefits and perks, such as 7 paid holidays including Black Friday and Christmas Eve, generous paid time off (PTO) that starts to accrue on your first day, a 401(k) option, flexible spending accounts (FSAs), life insurance, flexible work from home opportunities, a down-to-earth casual environment, a positive team-oriented culture, and the opportunity to earn a monthly housekeeping bonus. Our full-time (30+ hours per week) employees also have access to medical, dental, vision, and other insurance options. If this sounds like the part-time job that you've been looking for, apply today!

ABOUT APPLICANTPRO & PROSCREENING

Founded in Utah in 2007, we currently maintain offices in both Eagle Mountain and St. George. Our team provides our clients throughout the US and Canada with user-friendly hiring software and a methodology that teaches them how to hire better. Hiring is more than just posting a job or getting applications. It's the first of many steps to a successful relationship between employees and employers. We believe that this should be a positive experience that takes the needs of both parties into consideration, and that's why we work hard to "eat our broccoli" and practice what we preach. We care more about results than about "how things have always been done." And, our people truly care about our clients and each other.

We are proud to have been named one of Utah's Top Workplaces by The Salt Lake Tribune. As we've steadily grown, we've come to understand that the core of ApplicantPro is our amazing team. We hire people based on their potential more than their history. Our awesome vibe welcomes creative, innovative, and collaborative minds who enjoy being part of a passionate and supportive team. We have an informal work environment but are serious about what we do. Our 200+ employees are too busy learning, growing, and delivering results to get mired down in office politics. No one is ever forgotten in a corner to push papers at ApplicantPro. We encourage each other to stay humble, be hungry, think smart, solve problems, build confidence, think abundantly, and be authentic.

A DAY IN THE LIFE OF A DRUG SCREENING CUSTOMER SERVICE REPRESENTATIVE

Our clients struggle with the complicated nature of how Drug Screening works and need a team of experts to rely on when they need help. That's where you come in! As a Drug Screening Customer Service Representative, you are ready for the challenge. You strive to provide meaningful and accurate support around our many different Drug Screening products.

When clients reach out over the phone or online, you are happy to help. Starting by asking a series of questions, you determine exactly what they are looking for. Then, you find creative solutions to solve these issues. You enjoy being part of a collaborative team environment because you can always turn to your team to solve complex problems.

Because you want our clients to be successful, you train and teach them to further their experience and knowledge. Plus, it allows you to increase your skillset. As you gain more experience, you have the opportunity to schedule drug testing events for applicants, match results when they come back from the laboratory, and relocate events to different areas based on the needs of our clients and applicants.

In addition to interacting with our clients, you also update their accounts in our system, report on department health and metrics, refine our processes, and grow our Drug Screening product offering. You enjoy the variety inherent in your job and love that you are never bored!

QUALIFICATIONS

• Customer service experience OR experience in a related field
• Phone skills and above-average computer skills

We will train the right person on the technical aspects of our software and good background check and Drug Screening practices! Are you a Customer Service Rockstar with excellent communication skills? Do you enjoy talking on the phone and understand good phone etiquette? Do you have creative problem-solving skills? Are you organized and attentive to detail with repetitive tasks? Can you effectively manage your time? If so, you may be the Drug Screening Representative we're looking for!

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you are right for this part-time position, we want to meet you! Apply today with our initial 3-minute, mobile-friendly application.

Location: 84070