Customer Service Representative Onsite Orem

At Foundever, we deliver leading CX solutions to global industry clients, including Customer Service, technical support and warranty options. All our calls are inbound calls only - no cold calling. We invest in our people by providing paid training along with growth and development opportunities, for example 84% of our managers are internal promotions.

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A fantastic opportunity

The primary function of the role is to be the first point of contact for clients and deliver professional and high-quality Customer Service. This could include dealing with customers, clients, or third-party contacts and complaints. You will be empowered to take initiative, as well as follow established procedures, processes and systems to provide a resolution for the customer.

You’ll Enjoy

An award-winning culture built on 35+ years of industry-leading experience and a commitment to improving the employee experience. You will thrive using your compassion skills to help customers, while our paid training and benefits help you prioritize your financial, physical and mental well-being to give you a sense of purpose in your role.

Responsibilities:

• Handle inbound service calls
• Drive customer satisfaction through voice, chat, and/or email communications
• Navigate through multiple systems and tools
• Ongoing training and skill development

Qualifications:

• Strong communication skills, including the ability to navigate between screens while assisting customers
• Problem-solver with a can-do attitude
• Eager to advance your career with a reliable company
• Enjoy working independently and with a team
• Must be 18+ years of age
• High school diploma (or GED equivalent)
• Must pass a background check and drug-screen
• Willing to work in our Orem Site location 545 E University Pkwy, Orem, UT 84097

Benefits:

• 100% Paid Professional Training
• Medical, Dental, Vision and Wellness Benefits
• Employee Assistance Program (EAP)
• 401K retirement plan with company match
• Employee discounts
• Referral bonuses
• Internal Mobility (84% of our managers are promoted within)

About Foundever™

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750+ of the world’s leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination

Responsibilities:
- Provide exceptional Customer Service to clients via phone, email, and chat
- Analyze customer inquiries and provide appropriate solutions or recommendations
- Handle inbound and outbound calls in a professional and courteous manner
- Assist customers with product information, pricing, and order processing
- Upsell additional products or services to maximize sales opportunities
- Maintain accurate customer records and update information as needed
- Collaborate with cross-functional teams to resolve customer issues promptly
- Follow company policies and procedures to ensure customer satisfaction

Experience:
- Previous experience in a Customer Service role is preferred
- Strong communication skills in English and Spanish (both written and verbal)
- Proficient in using CRM software and other Customer Service tools
- Ability to handle high call volumes and prioritize tasks effectively
- Excellent phone etiquette and active listening skills
- Multilingual abilities are a plus

Please note that this job description is not exhaustive, and additional responsibilities may be assigned as needed. We offer competitive compensation, benefits package, and opportunities for career growth. If you are a motivated individual with a passion for delivering exceptional Customer Service, we would love to hear from you. Apply now!

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• Under 1 year

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Split shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person

Work Location: In person