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Form of work GENERAL REQUISITION INFORMATION
EEO Statement: UNMC is an Affirmative Action Equal Employment Opportunity Employer, including an equal opportunity employer of protected veterans and individuals with disabilities.
Location Lincoln, NE Requisition Number: Staff_11936 Department COD-Dental Administration 50000735 Business Unit College of Dentistry Reg-Temp Full-Time Regular Work Schedule TBD Remote/Telecommuting No remote/telecommuting opportunity Position SummaryLOCATED IN LINCOLN, NE
The HelpDesk/Workstation Technician will troubleshoot a wide variety of software and hardware problems via telephone, email and direct customer contact. Respond to incoming issues, analyze and troubleshoot problems/requests, resolve the problem or triage the incident for escalation.Perform preventative maintenance, support and configuration of PCs, printers and other peripheral equipment. Serve as first responder to end user and classroom issues. Assist with scheduling and setup of video conferencing for classrooms and/or meetings.
Position Details The HelpDesk/Workstation Technician will troubleshoot a wide variety of software and hardware problems via telephone, email and direct customer contact. Respond to incoming issues, analyze and troubleshoot problems/requests, resolve the problem or triage the incident for escalation.Perform preventative maintenance, support and configuration of PCs, printers and other peripheral equipment. Serve as first responder to end user and classroom issues. Assist with scheduling and setup of video conferencing for classrooms and/or meetings.
Additional Information
Posting Category Operations Working Title HelpDesk/Workstation Technician (Located in Lincoln, NE) Job Title Computer Maintenance Technician Salary Grade IT13H Appointment Type C2 - REG OFF/SERV HRLY Salary Range $21.683 - $32.548/hourly Job Requisition Begin Date 04/20/2023 Application Review Date 04/28/2023 Review Date Information: Initial application review will begin on the date provided in the field above. Applications received prior to this review date will be considered. Applications received after the review date may be considered.
Required and Preferred Qualifications
Required Education: High School education or equivalent If any degree major/training is required, please specify the type. (NOTE: Concentration and minors are not equivalent to a major) NA
Required Experience 2 years If any experience is required, please specify what kind of experience: Experience with Windows setup, repair and maintenance in an Active Directory environment
Required License No If yes, what is the required licensure/certification? Required Computer Applications: Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook Required Other Computer Applications: Required Additional Knowledge, Skills and Abilities: In all responsibilities, individual must collaborate with internal and external staff and departmental staff and must demonstrate core competencies of openness, teamwork, customer focus, positive communication, flexibility and adaptability, attention to details and follow-up. Ability to communicate effectively using excellent interpersonal skills.
Must be able to prioritize multiple tasks and work under deadlines and emergency situations. Proven ability to progress with changing hardware and software technologies in today's dynamic environment.
Preferred Education: Associate's degree or equivalent If any degree/training is preferred, please specify the type: Computer science or IT related field
Preferred Experience: Setup and configuration of network printers. Experience with technology in AV multimedia hardware/software. Experience with Mac computers a plus.
Preferred License: No If yes, what is the preferred licensure/certification?: Preferred Computer Applications: Microsoft Access Preferred Other Computer Applications: Zoom, Adobe, PowerShell Preferred Additional Knowledge, Skills and Abilities: Ability to produce quality documentation. Training experience or comfortable with public speaking. May be required to work 'off hours' depending on the situation.
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