Airport Junior Help Desk Technician

Under supervision, performs computer systems design, implementation, management, and/or control tasks. Assists in, or performs, special project work as assigned. Troubleshoots computer system problems and provides other technical assistance as needed. Performs other job-related duties as required.A Bachelor's Degree in Computer Science or closely related field from an accredited college, university, or vocational school is required. One year of relevant full time experience in the set-up and configuration of personal computers in a networking environment (Novell and/or Microsoft NT) (may include unpaid internships) is required. A valid state of Ohio Driver's License is required. WATER (CONTROL SYSTEMS) - A High School Diploma or GED is required. An Associate's Degree in Computer Science or closely related field from an accredited college, university, or vocational school is required. One year of relevant full time paid experience in the design/set-up, configuration, and maintenance of process computer control systems is required. (Substitution: One year of related experience may substitute for each year of college education lacking.) A valid State of Ohio Driver's License is required. Instrumentation Society of Automation (ISA) certification is preferred. ITS - A Bachelor's Degree in Computer Science or closely related field from an accredited college, university, or vocational school is required. One year of relevant full time experience in computer systems design, implementation, management, and/or control tasks (may include unpaid internships) is required. (Substitution: One year of related experience may substitute for each year of college education lacking.) A valid State of Ohio Driver's License is required.Under administration supervision, will be responsible for playing a pivotal role in providing technical assistance and support to our clients, with a primary focus on technologies from Cisco, Microsoft, and phone systems. This role requires a customer-centric approach, strong problem-solving skills, and expertise in managing IT issues.
Additional Duties:

• Provide First Level Support:
• Respond promptly to incoming Help Desk tickets and calls.
• Diagnose and resolve technical issues related to Cisco networking equipment, Microsoft operating systems, and phone systems.
• Troubleshoot Networking Equipment:
• Substantial experience configuring, troubleshooting, and maintaining networking equipment such as routers, switches, and firewalls.
• Collaborate with network engineers for advanced issue resolution.
• Microsoft Technology Support:
• Resolve issues related to Microsoft Windows operating systems, Office 365, and other Microsoft productivity tools.
• Provide guidance on software installations, updates, and patches.
• Phone System Management:
• Administer and support phone systems, ensuring seamless communication for our clients.
• Troubleshoot and resolve issues related to VoIP and traditional phone systems.
• Documentation and Knowledge Sharing:
• Document support processes, troubleshooting steps, and resolutions for future reference.
• Share knowledge with team members to enhance overall support capabilities.
• Customer Service Excellence:
• Interact with clients in a professional and courteous manner.
• Ensure a positive customer experience by addressing issues promptly and effectively.

Minimum Qualifications:

• Bachelor's degree in Science, IT, Business Management or a closely related field.
• Must have a minimum of 3 years of experience.
• Must have any combination of the following certification:
  1. CompTIA Network+
  2. ITIL Foundations
  3. CompTIA Security+
  4. CompTIA A+
  5. Microsoft 365: Modern Desktop Administrator Associate
  6. Microsoft Azure Fundamentals
  7. Other related certification form Google Cloud, Amazon Web Services, etc.
• Must show proven experience in providing Help Desk support, with expertise in Cisco, Microsoft, and phone systems
• Must have in-depth knowledge of networking equipment, including routers, switches, and firewalls.
• Must have excellent organizational, multitasking, communication and interpersonal skills.
• Must be proficient in troubleshooting Microsoft Windows operating systems and Office 365 applications.
• Experience with phone systems, both VoIP and traditional, is a plus.
• Must have demonstrated ability to work in a diverse and inclusive environment that fosters non-discrimination.
• Must be computer proficient with Microsoft Office Suite, especially MS Excel and MS PowerPoint.
• A valid State of Ohio Driver License is required.
• Must successfully complete a Transportation Security Administration (TSA) 10 year fingerprint-base Criminal History Records Check and employment background check and Security Threat Assessment.
• Must be able to pass a pre-employment physical and drug test.
• Must be able to lift and carry thirty-five (35) pounds.

Core Competencies:
Managing Programs or Projects
Programs

• Technology Management: Keeps up-to-date on technological developments. Makes effective use of technology to achieve results. Ensures access to, and security of, technology systems.
• Financial Management: Understands the organization's financial processes, as related to their role. Prepares, justifies, and administers the program budget; or assists with these duties. Oversees, or assists with, procurement and contracting to achieve desired results. Monitors expenditures and uses cost-benefit thinking to set priorities.
• Creativity / Innovation: Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new, efficient/effective programs/processes.
• Partnering: Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals.

Projects

• Team Building: Inspires and fosters team commitment, spirit, pride, and trust. Facilitates cooperation and motivates team members to accomplish group goals.
• Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
• Technical Credibility: Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise relevant to their division.
• Accountability: Holds self and others accountable for measurable high-quality, timely, and cost effective results. Accepts responsibility for mistakes. Complies with established control systems and rules.
• Decisiveness: Makes well-informed, effective, and timely decisions, even when data is limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions.
• Influencing / Negotiating: Persuades others; builds consensus through give and take; gains cooperation from others to obtain information and accomplish goals.

Manages Self

• Integrity/Honesty: Behaves in an honest, fair, and ethical manner. Shows consistency in words and actions. Models high standards of ethics.
• Interpersonal Skills: Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations.
• Continual Learning: Assesses and recognizes own strengths and weaknesses; pursues self-development.
• Resilience: Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks.
• Oral Communication: Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed.
• Written Communication: Writes in a clear, concise, organized, and convincing manner for the intended audience.
• Flexibility: Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles.
• Problem Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.

We are committed to creating a diverse and inclusive environment that recruits, employs, develops, compensates and promotes based on qualifications and is proud to be an equal opportunity employer. DPC understands and appreciates that our differences in gender/gender identity, race, ethnicity, religion, national origin, age, marital status, sexual orientation, physical or cognitive ability, and military/veteran status, among others, provide us with a competitive advantage to best serve our employees, stakeholders and communities we serve.

Employment Type: Full-time