Drp Coordinator Property

This position will support all Nationwide territories. 

Position Summary:

The primary function of this role is to perform accuracy review and resolve estimates returned through the Direct Repair Program (DRP)/Managed Repair Program (MRP). In addition, the coordinator(s) will assist the DRP administrator with necessary maintenance, monitoring, coaching and execution of the program's day to day operations as well as future endeavors and/or initiatives. The Coordinator will be responsible for the performance results and monitoring of their specifically assigned group of DRP vendors.

Essential Job Functions;

• The Coordinator will perform regular reviews of the returned assignments from all participating vendors and be responsible for driving results of a group of assigned vendors. The Coordinator will be responsible for tracking results of their revisions prompted as well as ensuring their vendor(s) remain in compliance with our estimation guidelines. Correspondingly, the Coordinator will also perform onsite inspections (pre & post repair) to promote efficiency and affirm accuracy of their vendors
• Review and critique completed repairs performed by DRP/MRP vendors in the form of physical reinspections of the property. Report generation and coaching of vendors including performance and/or disciplinary discussions to be incorporated with shadowing and with experience
• Potential assistance with the review and assignment of program referrals. This may be subject to change with future process adjustments
• Create and generate individual vendor and program reports for both monthly and yearly reporting
• Assist with the onboarding of new vendors to the program and serve as a viable back-up for the program Administrator. Assist with the development, training, and standardizing of new DRP/MRP vendors
• Assist with the maintenance of the Xactanalysis queue and DRP data set, including but not limited to; refining and adjusting of territories for vendor participants as well as answering general inquiries and escalations from vendor partners
• Assist with vendor relations and coaching of designated vendors 
• Other functions may be assigned

Education:

• Bachelor’s Degree
• Or equivalent combination of education and/or experience

Experience:

• 3+ years of Property Claims handling experience preferred

Qualifications:

• Must meet established Company standards regarding personal driving history and current license status to be eligible for position 
• Must have an active Texas Adjusting License and all applicable state adjusting licenses in territories serviced

Knowledge and Skills:

• Detailed construction and Property Claims industry experience
• Ability to coach, mentor, evaluate, and deliver detailed performance reports to designated vendors
• Ability to utilize presentation, estimating, and data science tools and reports to drive performance-based results