Dispatcher/Customer Service

About Peak Limousine
Peak Limo is a family-owned luxury transportation company that was founded in 2005. We are driven to provide exceptional, consistent, and reliable service via our dedicated team of chauffeurs and office staff who exude a Service Heart attitude. We cater to an array of corporate and leisure clients that consists of the airport, private, corporate, vacation, wedding, concerts/tours, and global travel.

Dispatcher Responsibilities

• Manage GPS and dispatch chauffeurs for timely service
• Track incoming flights and update/manage arrival times
• Provide great customer service to clients
• Forecast possible timeline challenges and reschedule chauffeurs, make adjustments as needed
• Answer calls from chauffeurs, vendors, affiliates
• Google maps - route trips and assist chauffeurs around traffic challenges
• Oversee chauffeur routes and arrival times to ensure prompt service
• Book new and existing client reservations
• Provide excellent customer service via customer focus phone skills
• Be able to think critically in a fast paced environment

Qualifications

• Must have previous customer service/office experience
• Strong communication skills
• Desire to provide excellent customer service to clients and our chauffeurs
• Multi-tasking skills
• Detail Oriented
• Understand global time zones and be able to effectively understand and use military time
• Must be a self motivator and truly understand the "team" mentality
• Critical thinking skills / be able to "think on your feet"
• Work experience - At least 3 years experience in an office environment and/or the similar experience, customer service experience
• 1 year dispatch experience or equivalent skills preferred
• Reliable transportation
• Must pass background check

What we are looking for..

We are looking for someone that is a self starter, someone who is detailed orientation and appreciates timeliness. This position requires someone who is reliable, knows how to work within a high functioning team environment and can deliver great customer service as well.

Compensation
Starting at $17/hour

Schedule (Floating Shift with approximately 32 hours per week)

While specific hours may vary, candidates must be available for the following core shifts:

Friday, Saturday, Sunday and Monday.

This shift will have some daytime hours and some evening hours. Applicants must be able to be flexible.

Company Core Values:

• Act with Integrity
• Be Accountable
• Quality of work and service to clients
• Honesty and Passion
• and last but not least, have a sense of Humor

Benefits
PTO package
Mental Health day - 1 per qtr, mandatory for FT employees
Pay for performance and Growth opportunities, 401k coming soon

We are a smoke-free facility.

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Expected hours: 28 – 32 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• Day shift
• Evening shift
• Every weekend
• Holidays

Experience:

• Dispatching: 1 year (Required)

Work Location: In person