Customer Service Representative / Dispatcher

Customer Service Representative / Dispatcher
We are looking for a top-notch Customer Service Representative to help our customers schedule appointments for HVAC services. The CSR serves as a guide and is the primary person taking all incoming inquiries and requests for service and is responsible for converting incoming calls to booked appointments.
We are offering a full-time position and top pay up to $21.00 per hour with great benefits to join our professional team. The hours are Monday-Friday 8:00am-5:00pm with a 1 hour lunch break. Apply today and join our company for a fulfilling and rewarding career.
Are you a good fit?

• Do you truly enjoy and get fulfillment from helping people?
• Are you highly organized and detail oriented?
• Are you good at time management and able to prioritize multiple tasks effectively?
• Are you an excellent communicator with interpersonal skills?

Who We Are

• We are locally owned and operated and serving the Cumberland County area for over 40 years
• We have detailed written processes and provide ongoing training which provides opportunities for personal growth and development; we want our employees be successful
• We are a drug-free workplace and are passionate about providing exceptional Customer Service to our customers

Desired Skills and Experience

• 5 years of experience working in a Call Center and Customer Service
• Proficient using a computer with Google Suite and Microsoft Office
• Data entry knowledge and experience
• Current valid NC Driver’s License
• High School Diploma or equivalent
• Pre-employment drug screen and background check
• HVAC experience not required but preferred

What We Offer

• Pay range of $16 up to $21 per hour based upon experience
• Spiffs and Incentives
• Paid Time Off
• Simple IRA with 3% Company Match
• Paid training
• Vision Insurance
• Dental Insurance
• Life Insurance