Address
Form of work
SalaryResponsibilities:
- Provide exceptional customer service to clients in the trucking industry, specifically pertaining to repair service, emergency road service and towing.
- Handle inbound and outbound calls from customers, dispatching for road breakdown repair needs, addressing inquiries, resolving issues, collecting payments or purchase order numbers and providing necessary information.
- Utilize phone system and software platforms to assist customers with their service breakdown and repair needs.
- Perform data entry tasks accurately and efficiently to update customer information for dispatching and invoicing.
- Collaborate with internal teams including shop, road service and towing departments, to ensure smooth operations and timely service.
** Note: This job description is not intended to be all-inclusive. The employee may preform other related duties as assigned by their supervisor.
Requirements:
- Strong data entry skills with a high level of accuracy.
- Excellent communication skills, both verbal and written.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Detail-oriented with strong problem-solving abilities.
- Reliable Transportation to and from work.
Note: Previous experience in dispatch preferred but not required.
This is an exciting opportunity for individuals who are passionate about providing exceptional customer service in the truck and trailer repair industry and capable of handling a large volume of phone calls daily. Join our team and contribute to the success of our company and our clients. Apply now!
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Dispatching: 1 year (Preferred)
Work Location: In person
