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Form of workAre you looking for an established company where you can bring your customer service skills and dispatching background?
Here at Mr. Rooter Plumbing, we honestly believe in taking care of our customers. As our commercials say, “We want to be your plumber for life”. We continually do whatever it takes to make sure our customers are happy – and we know that if we take care of our employees, they will take care of our customers. We are looking for team members who strive to provide World Class Customer Service to our customers.
As a part of Neighborly, we connect customers to skilled service professionals who repair, maintain, and enhance homes and businesses. With over 40 years of experience, our teams are changing the home services industry, and together, we bring top-notch services to customers across the globe. Here, you’ll be empowered in your role and each day will be a chance
to make a difference in your community. Bring your passion to our team, and let's make an impact together.
Bring your experience and make a difference.
As a Dispatcher on the Mr. Rooter team, a typical day for you will include:
- Receives and books customer calls with an 85% accuracy rating.
- Prioritizes work orders and establishes a service call schedule that will optimize the time and skill sets of the service technicians.
- Monitors location of service technicians throughout the workday to ensure the schedule is maintained.
- Communicates with service technicians by phone, and other communication technology as needed.
- Coordinate delays and changes to the schedule with customers, service technicians, and company software.
Bring your skills and achieve success (Required qualifications).
- Experience: A minimum of 2 to 3 years of Customer Service, Dispatch, Administrative work, or applicable experience and/or training; or equivalent combination of education and experience.
- Skills: Must have reliable transportation, must be punctual, must be able to lift a minimum of 25 lbs., and must have a sense of humor
- Education: High school diploma or general education degree (GED)
- Physical requirements: The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. The Associate should be able to stand, sit in an office space, see, hear and understand speech, communicate, lift computer equipment, supplies, and materials, and use office equipment and computers. The Associate is exposed to typical office working conditions. If requested by an applicant or employee, we may provide reasonable accommodation to enable individuals with disabilities to perform essential job functions. The above statements are intended to describe the general nature and level of work performed. They are not intended to be construed as an exhaustive list of all duties required of personnel so classified. We have the exclusive right to alter this job description at any time without notice.
Bring your work ethic and gain stability.
- Competitive Pay: $23.00 – $27.00 per hour, DOE
- Schedule: Tuesday to Saturday from 7:30am to 4:30pm.
- Location: 2000 S 116th St Seattle, WA 98168
- Benefits: Full benefits package
o Health Insurance
o Dental
o Vision
o Life Insurance
o 401k
- Financial Perks:
o Paid time off, paid holidays.
o Paid training.
Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We provide a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.
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