Dispatcher

Dispatcher

Jacob's HVAC/R, LLC. is a Heating and Air Conditioning company based in Wenatchee, WA serving Chelan and Douglas counties. We have more than 20 years of experience in all areas of repairing, maintaining, and installing heating and AC units of all makes, models, and sizes. If you are looking for a company with high standards that goes above and beyond to do the job right, then we are looking for you! We are a great company to work with that has growth and advancement opportunities.

We are currently looking for a Dispatcher to join our Team!

Position Summary: Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers and when parts are in. Maintain the on-call schedule for the service technicians. Maintain customer database with current information.

Pay: $18.00/hr to $20.00/hr Depending on Experience

What we offer:

• Medical insurance (80% paid by the employer)
• Dental (80% paid by the employer)
• Vision (80% paid by the employer)
• Paid time Off - Vacation starts accruing after 90 days 1.5 hrs per pay period up to 40 hours annually for the first three years.
• Sick Leave (Employees accrue one (1) hour for every 40 hours worked, which is at the rate of 2 hours per bi-weekly pay period.)
• Paid Holidays( New Years, Thanksgiving Day, Christmas Day, 4th of July, Labor Day and Memorial Day)
• Simple IRA
• Employee assistance program

Our Core Values: At Jacob's HVAC/R, LLC. we believe it is important to always do the right thing for the right reason. We do so through honesty, accountability, and clear communication. We understand the value of a team environment as our motto is that we are stronger together. We foster an encouraging and helpful environment for all our team members. Our artisan installers and service technicians pride themselves in their craftsmanship by continually learning and growing to provide excellent customer service. Our values help us build lifelong partnerships with our customers by educating and involving our customers in the process. To learn more about our company please visit our website at: https://www.jacobshvacr.com/.

Required Qualifications:

• High school diploma or its equivalent
• Organizational skills
• Advanced customer service skills
• Ability to multi-task
• Geographical knowledge of service area or map reading skills
• Computer skills
• Knowledge of industry is recommended but not required
• 2+ years of office/customer service experience
• Be customer-focused

Due to the high volume of candidates, we ask that you DO NOT call our office directly to ask about your application. Please submit your application online only. If you would like to speak to a recruiter, please call 206-249-0627.