AddressRequired Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
The Banking Operations Systems Analyst is responsible for assisting bank staff with deep technical support, implementation, and maintenance on Banking Operations products and services. This critical operational support role for the Bank will act as a liaison between software and service providers, banking teams, and bank staff to promote clear communication across the organization, transparency on our products and services, and overall support for the TM business.
MINIMUM QUALIFICATIONS
- Bachelor’s Degree preferred.
- 3-4 years of experience in Computer Science or Systems Management.
- Experience implementing Robotic Process Automation (RPA) technology.
- Database management experience preferred.
- Ability to develop and maintain knowledge of Treasury Management products and services.
- Strong working knowledge of Microsoft Office Suite applications required.
- Ability to communicate effectively with team members and external clients.
- Can work well under pressure with the capability to always remain calm and courteous, especially when handling difficult calls and requests.
- Ability to work collaboratively within a team environment.
- Strong problem-solving skills with the ability to offer recommendations and/or solutions to complex client inquires/issues.
How To Apply:
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Responsibilities:
- Acts as a technical and software product expert for Banking Operations products and systems, deeply understanding how our Operations Systems function, interact with one another and how to troubleshoot complex client issues.
- Assists the Banking Operations teams with Jack Henry core banking problem resolution, investigating problems against previously understood issues and resolving as appropriate. If problem resolution requires vendor support, you will own the issue from start to finish, working with vendor and troubleshooting issue in tandem.
- Develop, execute, and maintain automated processes for high volume tasks via standardized vendor supported tools such as Macros and RPA, including reporting functions for Banking Operations teams.
- Continually supports all Banking Operations products and services, including primary interface with core service provider for deposit product related issues.
- Identify and implement process and system function improvements.
- Other duties as assigned.
