Address
Form of workJob Description
Dispatcher
Dispatch/scheduler responsibilities may include:
o Coordinating the transportation needs of riders with the vehicles in service
o Following the ride booking policy
o Monitoring late trips and proactively reassigning trips to maintain on-time performance
o Assisting passengers with trip changes or trip requests including same day ride requests
o Handling emergency situations
o Routing driver’s work hours, downtime and lunch breaks
o Summarizing statistical data including number of rides provided to rider by type, by hour, service hours, mileage, etc.
o Keeping track of no-shows
o Keeping accurate vehicle maintenance logs including necessary record keeping
o Vehicle assignments including updates to affected drivers
o Arranging for vehicle service
o Providing timely reports to management as requested and recurring reports as required by the business
To accomplish these duties, the dispatcher must have the following knowledge and skills:
o Good knowledge of the service area
o Ability to handle large amounts of data
o Ability to remain calm during an emergency and to follow any company procedures/policies created for the situation
o Good organizational skills
o Ability to work with many different types of people
o Pleasant and articulate voice
o Ability to sit for long periods of time
o Accurate typing skills and the ability to proofread work
o Ability to work with complex computer programs
o Exhibit support of the company and its policies and practices
SVT currently employs three dispatchers between the hours of 6:00 AM – 9:30 PM.
E04JI800g3fh4006u6r
