Dispatcher

SCOPE:

Common Carrier Dispatchers are responsible for taking orders and creating and routing customer deliveries. This position manages driver routes and workloads, adhering to designated timeframes and cost structures and complying with efficiency standards and safety regulations.

SIGNIFICANT ACTIVITIES & DELIVERABLES

• Manage bulk fuel inventory for all company owned, Amerifuel, Commercial, and Retail Fuel locations
• Take customer orders via phone, email, and portal
• Understand and manage allocation distribution and request additional allocation as needed
• Monitor GPS to track trucks and driver hours of service
• Utilize independent judgment to assign drivers to trucks and trucks to routes to maximize operational efficiency, customer satisfaction, and overall profitability, all while adhering to safety requirements.
• Exercise discretion while managing schedule changes due to driver absences, business changes, and vehicle maintenance. Adjust assignments and routes, accordingly, communicating changes to appropriate operations and sales team members.
• Serve as the primary point of contact for drivers and troubleshoot concerns. Manage and escalate onsite emergencies reported by drivers to the appropriate parties in compliance with company, environmental, health, safety, and security guidelines.
• Achieve Key Performance Indicators, including Gallons per Hour, Net Profit per Delivery, Fuel Outages, On time Delivery, Margin Losses, etc.
• Review and analyze the previous day's deliveries to ensure routes were adhered to and efficiency levels were met or exceeded
• Collaborate with the Supply Sales Coordinators and Account Managers to achieve optimal customer service
• Participate in frequent 1:1’s with the Director of Order Fulfillment
• Engagingly participate in Team Huddles, understanding KPIs and scorecard performance
• Complete a Performance Planner that supports the Common Carrier Business Unit’s annual goals
• Collaborates with team members to ensure that shifts are covered in the event of team member
• vacations or unplanned absences
• Continuous, clear communication with all stakeholders, including internal and external customers, drivers, and team
• Other duties as assigned.

LEADERSHIP & TEAM REACH

This position reports to the Director of Order Fulfillment and works closely with many team members, including Office Admin, Drivers, and Sales.

SKILLS & QUALIFICATIONS

• High School diploma or higher
• Data entry experience.
• Excellent computer skills, including Microsoft Office
• Customer service background.
• 2-5 years of dispatching, logistics, or similar experience
• Knowledge of delivery area (WA, OR, ID).
• DOT compliance experience a plus
• Excellent planning and organizational skills, with the ability to prioritize.
• Demonstrate excellent verbal and written communication. Including professional use of phone and e-mail correspondence.
• Must be able to provide excellent internal and external customer service
• Ability to develop and maintain professional relationships with customer principles
• Repetitive Data Entry
• Ability to move and manipulate data from other sources to Excel, Pivot tables, etc.
• Ability to analyze data to evaluate and implement efficiencies
• Ability to work in an unsupervised environment
• Ability to find the answer from various sources
• Handle constantly changing flow of traffic and multitask effectively
• Exercise patience and professionalism during stressful situations.
• Ability to proactively recognize problems and use deductive reasoning to solve problems
• Demonstrated understanding of Christensen’s principles and Core Values

PHYSICAL & MENTAL DEMANDS

• Operates in a professional office environment.
• Regularly required to stand, walk, sit for long periods of times, talk, and hear.
• Repeating motions that may include the wrists, hands and/or fingers, with the ability to reach with hands and arms.
• This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

COMPANY OFFERED BENEFITS

As Christensen continues to fuel exponential growth, we pursue to offer a diverse portfolio of benefits coupled with our compensation and bonus incentive programs. A few elements of our benefit programs include:

• Health Insurance Benefits:
  • Medical, Dental, Vision, plus Ancillary Plans.
  • Flexible Spending Accounts for Health and Dependent Care, and Health Savings Accounts.
  • Company provided long term disability and up to $50,000 of life insurance.
• 401(k) plan with a generous company contribution.
• Paid time off in addition to 7 company paid holidays.
• Parental Leave Program.
• Employee Assistance Program.
• Employee Recognition Program.
• Employee Referral Bonus Program.