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Form of workRole Overview
Monitors, responds to, and follows up regarding alarm activity and customer requests in an effective and professional manner.
Hours 2pm -10pm
Key Responsibilities
Qualifications
Work Requirements:
Monitors, responds to, and follows up regarding alarm activity and customer requests in an effective and professional manner.
Hours 2pm -10pm
Key Responsibilities
- Monitors, responds to, and dispatches on emergency signals.
- Provides outstanding customer service to incoming customer requests and inquiries.
- Ability to be proficient in the verification and dispatching of alarms to police/fire agencies.
- Ability to work within the defined company and Central Station policies.
- Maintain and meet minimum quality and production standards set for the position.
- Process basic data changes to customers' accounts.
- Ability to multi-task in a dynamic fast paced environment.
- Ability to work independently as well as within a strong harmonious team.
- Excellent problem solving & communication skills.
- Excellent computer and phone skills.
- After 90 days of employment position is required to pass the CSAA level 1 certification to maintain employment.
- This position will be required to work weekend and holiday hours.
- All other duties as assigned.
Qualifications
- High school diploma
- One year of customer service or related experience, or equivalent experience
- Must have a working knowledge of Microsoft applications or desire and ability to learn
- Bilingual a Plus
Work Requirements:
- Position is considered sedentary and requires extended periods of PC exposure.
