24-111 Security Officer 1 (Dispatcher) - Public Safety Department

Salary: $34,718.00 Annually
Location : West Chester University, PA
Job Type: Regular / Full-Time
Job Number: 24-111
Department: Finance & Administration
Division:Public Safety
Opening Date: 03/01/2024
Closing Date: 3/18/2024 11:59 PM Eastern
Position Summary
Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania's Public Safety Department invites applicants for the vacancy of a Security Officer Dispatcher. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.
WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.
The members of the Department of Public Safety endeavors to foster an atmosphere in which officers provide a prompt, professional presence to remain aware of and responsive to the diverse community in which they serve, while justly enforcing the rules and regulations of the University and the Commonwealth of Pennsylvania.
The Dispatch Center fields about 20,000 phone calls for assistance annually. Additionally, Communications personnel are responsible for coordinating supplementary external emergency response such as fire and emergency medical services. The Communications Center is staffed 24 hours a day, 365 days a year regardless of semester breaks and holidays. The Security Officer Dispatcher is responsible for police, security, and maintenance dispatch duties in the Dispatch Center.
Responsibilities include:

• Answer both emergency and non-emergency phone calls; transfer calls to the appropriate department
• Provide information on university events, policies, and procedures
• Monitor and direct radio traffic of police, security, maintenance, and EMS units
• Operate the CLEAN/SCOPE terminal
• Run vehicle and operator checks for Patrol Officers
• Enter CIC transactions for criminal incidents
• Monitor alarm systems and dispatch proper responders; monitor closed circuit camera system
• Use appropriate problem-solving techniques with walk in emergency and non-emergency customers; provide a positive outlook to the department
• Other duties as assigned

Essential functions: These positions are deemed "essential" and must remain or report to work during partial or full day closings of the University due to hazardous road conditions, emergency circumstances or for other reasons.
Minimum Qualifications

• GED or high school diploma required
• A valid driver's license is required
• Clean criminal history

Required Knowledge, Skills & Abilities:

• Ability to deal tactfully with general public
• Excellent communication skills
• Ability to understand and follow written and oral instructions
• Ability to work under varying climatic conditions
• Ability to remain alert at all times and to act quickly and calmly in emergencies

Preferred Qualifications

• Experience in security or law enforcement.

Special Instructions
Candidates must apply online at https://www.schooljobs.com/careers/wcupa. Electronic submission allows for cover letter and resume attachments.
Must be able to perform essential job functions and successfully complete an oral examination and background investigation.
Applicants must successfully complete the interview process to be considered as a finalist.
Developing and sustaining a diverse faculty and staff advances WCU's educational mission. The University is an equal opportunity, affirmative action employer encouraging diversity. Women, persons of color, veterans, and persons with disabilities are encouraged to apply.
All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment criminal background checks.
WCU proudly offers comprehensive employee benefits including health, vision, and dental insurance, generous retirement plans, many wellness programs, a tuition waiver for self and family members, and training, development and advancement opportunities.

• On the first working day, new employees are eligible to enroll in medical, prescription, dental and vision benefit plans. Medical and prescription drug coverage includes PPO health, prescription drug, and hearing coverage.
• Dental and vision coverage is offered at no cost to employees.

• The Healthy U Wellness program rewards participants with reduced health care premiums and provides tools and resources to maintain good health.
• Flexible spending accounts allow employees to withhold income from their paychecks before taxes for reimbursement of approved medical and dependent care expenses.
• A University mission to support employee personal and professional growth.
• PASSHE tuition waiver lowers the cost of college expenses.
• Leave and time-off benefits include generous paid vacation, paid sick time, military leave and paid time off for most major holidays.
• Choice of two group retirement plans with generous employer contributions.
• Voluntary retirement plans offer two additional options to save and invest money for retirement and are available to all employees upon their date of hire.
• Group life insurance is provided at no cost to all permanent employees.
• Voluntary long-term disability insurance (LTD) and voluntary group life and personal accident insurance (VGLIP/AD&D) are available to employees.
• State Employee Assistance Program (SEAP) provides a wide range of free services including counseling, legal, and financial services.

The employee group for this position is Security, Police, and Fire Professionals of America (SPFPA).
For additional benefit details please see the PASSHE EMPLOYEE BENEFITS PAGE .
Theinformation is provided for general purposes only. Legal Plan Documents will govern any discrepancies that may arise. Benefits, benefit levels, and eligibility rules are subject to change. The benefits described are available to most employees; however, certain eligibility requirements must be met.