Director Of Operations

Director of Operations

Reports To: Ownership

Position Type: Salary

Position Summary:

As a Director of Operations at Honolulu Coffee you are responsible for providing

outstanding leadership to your team. You should be passionate about the

industry, inspiring others, coaching, counseling, creating a profitable

environment, and delivering an exceptional guest experience. Being a leader at

Honolulu Coffee is an incredible opportunity for someone looking to grow along

with a rapidly growing, successful specialty coffee company. You’ll also be

responsible for ensuring market-wide guest satisfaction and measuring the

financial performance of all the locations in your market. But most of all, you’ll be

inspiring a team of great people committed to providing a memorable experience

to our guests.

Duties & Responsibilities:

Responsibilities and essential role functions include but are not limited to the

following:

Must be able to work independently with minimum supervision in a fast and

rapidly changing environment. Demonstrated time-management skills effectively

prioritize work activities and handle multiple tasks simultaneously.

Leadership - Setting goals for the team, developing organizational capability, and

modeling collaboration:

● Develops the store and operational warehouse leadership team within the

market to deliver guest experiences founded with the Spirit of Aloha in all

stores.

● Can effectively supervise, coach and develop, general managers, senior

team leads and team leads to their fullest potential.

● Drives the implementation of company programs by inspiring and

supporting the store and warehouse leadership team within the market to

develop and implement action plans that meet operational and

organizational objectives.

● Leads with integrity, honesty and knowledge that promote the culture,

values and mission of Honolulu Coffee.

● Plans, identifies, communicates and delegates key responsibilities and

practices to the store and warehouse leadership team to ensure smooth

flow of Operations within the market.

● Reviews store and warehouse environments and key business indicators

within the market to identify problems, concerns, and opportunities for

improvement in order to provide coaching to the store leadership team to

take action and achieve operational goals.

● Implements and reinforces high performance standards to objectively

assess individual skills and development needs that improve

performance.

● Communicates Effectively, both verbally and in writing, to all levels of the

organization and in a variety of settings.

Planning and Execution - Developing strategic and operational plans for the

team, managing execution, and measuring results.

● Creates market implementation plans to support execution of regional and

company initiatives to achieve both operational excellence and business

results. Follows up consistently to ensure accountability to plans.

● Monitors and manages market-wide leadership staffing levels. Ensures

leadership-level partner development and talent acquisition in order to

achieve and maintain market operational requirements.

● Utilizes existing tools to identify and prioritize communications and filters

communications to the store leadership team within the market. Communicates clearly, concisely and accurately in order to ensure effective operations at the store and market level.

Business Requirements - Providing functional expertise and executing functional

responsibilities:

● Financial analysis and forecasting

● Thorough understanding of general business principles.

● Ability to think strategically and capitalize on business opportunities to

drive sales and profits. Must be fully skilled with computers, software and

all peripherals (including backup systems, printers, etc.), cellular and office

telephones, presentation equipment, facsimile machines and other equipment common to office environment.

Qualifications:

To perform this role successfully, an individual must be able to perform each

essential duty satisfactorily. The requirements listed below are representative of

the knowledge, skill, and/or ability required. Reasonable accommodations may

be made to enable individuals with disabilities to perform the essential functions.

● Excellent interpersonal and guest service skills

● Minimum 2 years of multi-unit manager experience

● Steady progression in restaurant leadership, including experience in both

FOH and BOH

● Familiar with manufacturing and distribution lines of business

● Approachable in nature with a passion for quality and service

● Experience in high volume, at least $2 million in sales per year

● Evidence of loyalty and personal accountability

● Proven ability to train and motivate a team

● Ability to deliver feedback in both a developmental and constructive

manner

● High energy, ability to make decisions quickly

● Proven track record in maintaining strong cost controls and quality

standards

● Involvement in local community

Education and/or Experience Requirements:

High School Diploma or General Education Degree (GED) required.

Bachelors Degree preferred.

Job Type: Full-time

Pay: $125,000.00 - $175,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Honolulu, HI: Relocate before starting work (Required)

Work Location: In person