Mhs Director Operations Ii

At Island Palm Communities we turn housing into homes. We recognize that our team members are the source of our success and our HR team is vital to ensuring that we provide the best environment for our team members to grow and thrive. We are looking for a customer and service-oriented leader to oversee our South Regional operations with of over 2,000 homes.

The Director Operations II will maintain and coordinate the daily activities of operations in each community and/or regional office. Oversees Community Managers, property operations, and leasing teams.

Primary Responsibilities:

• Responsible for ensuring that all IPC/WinnHousingServices (WHS), Lendlease and military partner policies, procedures, standards and reporting requirements are effectively communicated to all employees, adhered to and property implemented, as well as complying with all company, local, state and federal safety, environmental and other applicable laws and regulations.
• May be responsible for duties of Director of Property Management (DPM), Marketing Manager, Community Manager or Leasing manager in their absence or as required, as well as providing assistance in achieving and maintaining budgeted occupancy goals, and adhering to the approved PBBP.
• Resolve and address resident complaints, disputes and other issues, in a prompt and courteous manner. Primary escalation point for community management operations. Analyze resident feedback and address as needed.
• Ensure quality of work of all activities including oversight and management of property operations, primarily relating to Community operations and communication. Maintain community curb appeal, control expenditures and monitor resident activities.
• Manage human resources functions for community operations including recruiting, selection, orientation, training, performance evaluation, incentive programs to maintain a qualified workforce.
• Sets goals and priorities for functional area. May make recommendations for department policies, practices and programs.
• Direct managers with functional area responsibilities. Direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews.
• Assists in planning, monitoring and/or managing budget in functional area or department.

Position Requirements:

• High School diploma or GED required; Bachelor's degree preferred
• Minimum 3 - 5 years real estate, property management or maintenance experience required
• Prior military housing experience is strongly preferred
• Minimum 3 - 5 years supervisory experience required
• Must have a current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
• Proficiency in YARDI or other similar industry software is preferred
• Comprehend and communicate complex concepts in English and address sensitive situations, resolve conflicts, negotiate, motivate and persuade others
• Demonstrate in-depth knowledge of concepts, practices and policies with the ability to use in complex varied situations.

Why Work at IPC?

A job you can brag about: As part of WinnCompanies, we are a nationally recognized leader in property management and development. Our team members are committed to helping people in the communities we serve.

A job that challenges you: Our team members are responsible for our growth and success, and we challenge them to constantly be their best in our fast-paced workplace.

A job you can learn from: We reward our team's passion and hard work with consistent learning and development opportunites.

A team that cares: We value teamwork, innovation and mutual respect.

A generous benefits program:

• Competitive pay
• Generous time off policies (including 11 paid holidays plus 1 Floating holiday), generous Accrued Time Off, paid sick time and an annual paid day of service
• 401(k) plan with a company match
• Affordable medical, dental and vision plans for you and your family (we pay 80%)
• Flexible Spending Account and Dependent Care Flexible Spending
• Long Term Disability, Life Insurance and AD&D
• Supplemental insurance for legal, pets, accident and critical care
• Employee discount program
• Tuition reimbursement program and continuous training and development opportunities
• Employee Assistance Programs